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ComplaintsforTransolid
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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/4/21 Purchased a stainless steel sink for $401.00, Transolid brand. The sink was installed as part of a remodel in early November in a laundry room. The first time I used the sink to soak a sweater, the entire outside rim of the sink formed dark ***** rust stains. I tried polishing them out, and they mostly did. Then I realized that anywhere moisture was left on the stainless surface of this sink formed *****/reddish rust stains. The sink cannot be exposed to water. It will need to be un-installed and replaced. I've never seen anything like it. Emailed customer service at ********************** and they said it definitely wasn't normal and to send them the photos. I did that and followed up with them and haven't heard anything back from them since December 3.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.