ComplaintsforSteel City Sheds, LLC

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a deck from Steel City Sheds that was supposed to be delivered in 2-4 weeks. After the 4th week I contacted them and they said because I live in ******* they don't have anything else coming out this way so when they can put another order with ours they will deliver. They could not give me a delivery date. The person ***** that I spoke with didn't like the fact that I didn't want to accept his answer and got belligerent with me and said never mind I canceled your deck. I still have not received a refund for my deposit. I saw another add for decks that were on ******** for rent to own decks by ******. I ordered another one from him and after the order I found out it is from the same company, Steel City Sheds. I asked him about delivery to ******* and he said it's no problem, they do it all the time. He once again told me 2-4 weeks delivery. After the 4th week still no deck, then when ****** respo ded it is now 4-6 weeks for delivery. After 6 weeks, still no deck. Sunday we received a text message from **** saying they are going g to deliver Tuesday. We started asking questions about leveling the spot and where to put the bricks under it and his answered were vague. I still did not understand where I should put the bricks to make sure my spot was level. He was rude and his comments were demeaning. I slept on it overnight and decided to just cancel the second deck. I asked for both of my refund ds and the owner was still very rude and declined to refund the deposits.

  Business response

  07/01/2024

  Every single thing in your review is a lie I spoke with your wife till almost midnight last night explaining the process and how delivery works she informed me I'm running the business all wrong and should provide free leveling and do spot checks of all property's the day ahead of delivery so I told her if she is unhappy with the delivery process we will cancel the order and move on which she didn't want to do so we agreed upon delivery tomorrow and moved on that's when you decided you were In charge and we were gonna do whatever you say because your the customer we have a no refund policy on all orders if youd like to prepare a level spot and have the deck delivered well be more that happy if not the we will have to cancel the order and move on to the next customer just because we don't do what you want doesn't male us rude or bad customer service you have to prepare a spot just like every other customer we deliver to unfortunately you were unwilling to do that

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  What this owner is saying is a complete lie.  He talked to my wife until approximately 7 :30 pm.  His answers were very vague until the end about how the area should be leveled and reafied for the deck.  I will not do business with a company where the owner is rude and argumentative.  I want refunds for both decks and that's the only resolution I will accept.
  Regards,
  
  *******************************
  
  
  
  

  Business response

  07/01/2024

  We decline your offer have a good day
  
  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did rent to own on one of their buildings in Sept last year. Ceiling started to leak several spots ruining our insulation, contacted company with multiple texts, emails, calls and all saved, the building has a leak and is very low quality. I was supposed to be on a waiting list for them to fix, here is **** and still no word. So I stopped paying for the building unless it's fixed. Tried messaging and leaving a message on their ******** page and they blocked me.

  Business response

  06/18/2024

  The customer put insulation up and put holes in the osb and siding we do not repair stuff that was done by the customer months after building was delivered and was in perfect condition regardless if your making payments on it or not it's in the contract your not allowed to alter the building In anyway which you voided 

  Customer response

  06/19/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Entered by BBB staff LO Consumer ordered a shed on 3/25/24 and paid a deposit of $683.00. He was told it would take anywhere from 2-4 weeks for the completion of building. The consumer never heard back so he called the business today to see what was going on with his shed the representative began using profanity. The consumer asked the representative if they'd be able to build the shed and a time frame and the representative continued to use profanity. The consumer asked for his money back and was told they are not paying the deposit back.

  Business response

  04/22/2024

  Customer was very rude to 2 different salesman all he would do is scream and tell us to shut up we made him aware of the 25% cancelation fee that I added a picture of above signed by him we are still in time frame and have offered to deliver now twice even offered to wait another week as he still isn't even ready for it we are more than happy to provide him with the building he purchased but if he would like to cancel the 5% cancelation fee will be enforced 

  if ************** would like to call the office and speak to someone reasonably instead of having his son in law call and scream we are more than happy to deliver the structure anyway this week he is available 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WEEKS BEFORE Nov 14 2023 I SEEN A AD ON ******** OF A COMPANY AVERTISING A SHED THAT I LIKED AND I TOLD THEM WHAT I WANTED IN SIZE AND DOOR WITH LIKE I DID WITH SEVERAL OTHER SHED COMPANIES. I WAS CONTACTED BY THE COMPANY BY MESSENGER AND TALKED TO THE GENTLEMEN AND WE DISCUSSED THE ***** AND SIZE AND WHAT I WAS USING THE SHED FOR AND I NEEDED THE DOOR OPENING TO BE 8FT. WIDE AND 7FT. TALL. HE TOLD ME ME IT WOULD HAVE TO BE A ROLL UP DOOR INSTEAD OF DOUBLE DOORS.WE ALSO TALKED OVER THE ****** ON THE NOV 15TH 2023 I PAID ****** DOWN. ON NOV 21 2023 I WAS CONTACTED THAT THEY WERE DELVERING THE SHED ON THE NOV 29 2023. THEY WERE SUPPORED TO CALL ME AT LEAST 30 MIN. AHEAD OF TIME SO I COULD BE THERE BECAUSE I HAD APPOINTMENTS I HAD TO WORK ARROUND. THE SHED WAS DROP OFF AND THEY GOT PAID IN FULL THE ******* WHAT I OWED THEM BY CHECK.THE MAN I HAD HANDLING IT TOLD ME THE DOOR WAS TO SMALL FOR THE **** TACTOR TO GO THROUGH AND JUST BEFORE THE DRIVER LEKT HE SAID THE SAME THING. I WAS CALLED AND I TALD THEM IT WAS SUPPOSED TO BE A ROLLRD UP DOOR 8FT WIDE AND 7FT HIGH AND THE DRIVER TOLD HIM THAT IT WAS NOT WHAT THE ***** SAYS AND THE GUY I HAD WANT TO REFUSE THE SHED AND THE DRIVER SAID HE COULD'NT BECAUSE HE HAD A SIGN CONTRACT. I CONTACTED THE COMPANY ON NOV28 2023 TO COMPLAIN ABOUT THE DOOR THAT THEY MADE A MISTAKE AND HE SAYS READ THE CONTRACT. HE WOUND'NT ADMIT HE MADE A MISTAKE. I TOLD HIM I HAVE SHED I CAN'T USE BECAUSE THE TACTOR WON'T GO IN IT. I TOLD HIM HE NEED TO TAKE FIX THE PROPLEM AND NO GO. THE REASON FOR THE SHED WASTO HOUSE THE **** TACTOR WHAT WOULD BE THE REASON TO ***** A SHED WITH A SMALL DOOR SO THE TACTOR COULD'NT GO INTO IT.

  Business response

  12/04/2023

  The customer purchased a building that was onsale for **** with a set of 6x6 double doors he did not pay for a garage door that's thy no garage door was ever put on his building we offered to come install the door for a fee and that wasn't good enough either so we're at a lose we fulfilled the contract which was signed by the customer we can't give people 750 dollar doors they didn't pay for 

   

  I have included a copy of the signed contract 

  Customer response

  12/06/2023

  Better Business Bureau:
  There was no offer to me to install a door from the company. The only comment was made by the driver that a roll up door could be done fir 500 dollars and he got in his truck and left.when I contacted the company to complain about the door he didn't mention any offer of a door. To set the record straight I didn't expect to not pay a little extra for a roll up door. All he had to do is tell me how much more it would cost. He knew I needed a door 8wide 7 tall. I'm open to a reasonable offer. I think you can install the door for what the driver told us that was there when he drop it off. Let me know I want to solve this
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  *******************************
  
  
  
  

  Business response

  12/06/2023

  Steel City Sheds, LLC has submitted a response and/or proposal to resolve this complaint. The details are as follows:
  
  Date that proposal was made:
  
  Description of proposed resolution:
  
  Promised completion date:
  
  
  In addition, the business provided the following additional details:
  
  
  

  Customer response

  12/10/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

  ---

   

   

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 3 2023 I ordered a shed with Steel City Sheds. I paid deposit via Venom as requested. I was told my shed would be complete and delivered 4 weeks or less. When the 4 weeks expired I reached out acquiring about the shed. They told me the lost a delivery driver and would reach out very soon. After 2 more weeks passed I reached out again with the response of it will be delivered soon someone will be reaching out. After those two weeks passed I seen a post on ******** where someone had a bad experience and I expressed my concerns of beings scammed. Steel City Sheds then reached out to say they will. It be building shed and will be sending a refund. I did receive a partial refund. When I asked about the rest of the money I was told that since I left a bad review on a paid advertisement they would not be giving me the rest and we're paying the person who sold the shed to me instead. I have pictures of all these messages.

  Business response

  08/16/2023

  The customer decided he wanted to cancel when he was still in time frame we sent him a refund despite the 25% cancelation fee minus the commission that was paid on the sale

  Customer response

  08/16/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Per the screenshot of the conversation you will see that Steel City Shed informed me they would just send a refund. I did not request the cancellation of the order. I agreed to the refund with the expiration I would be getting the full amount due to them canceling the order not I. *********** literally said they were refunding my money due to a complaint. Their actions were done out of retaliation.]
  
  Regards,
  
  *************************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩