ComplaintsforBig Belly’s Prime Meats LLC
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company installed a new washing machine at my residence. They removed the water softener drain line but did not place the water softener drain line back into the drain when they installed the new washing machine. Less than 48 hours later, my water softener went through a regeneration cycle, and because the drain line was not placed back in the drain by this company, 40 to 60 gallons of water were dumped onto my laundry roombfloor, which flooded my laundry room and hallway. I filed a claim with ******, who I purchased the washing machine through, and they opened a claim with their retail claim service. I submitted all of my pictures to the retail claim service who then opened a claim with this company. This company completely refuses to take responsibility for the fact that the drain line was not put back in the drain. They even took a picture on the day of install that clearly shows only three out of the four lines in the drain, but they still claim that they were not responsible for placing the fourth line back in the drain. They have accused me of lying, my husband of removing the drain line and then forgetting about it, and me for not inspecting all of their work (even though they are the professionals who are expected to complete the job properly), but their own picture after install proves they only placed 3 of the 4 lines in the drain. The water softener line was left out, resulting in significant water damage. I dialed a claim with my insurance company to get the damage fixed, and this company never even offered to pay the deductible. They adamantly refuse to take responsibility.Customer response
05/18/2023
Please see the attached letter. This is the letter they sent denying my property damage claim. I was not given a delivery receipt. The letter names the company, Big Belly's Prime Meats, that both delivered AND installed the washing machine.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.