ComplaintsforTurner Tradesmen LLC
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On November 24th I employed this company to clear out my basement drain. They said it would cost $400 cash to do the job. They came over the next day and cleared out the drain from the street. Approximately 5 weeks later the drain is backing up again. Them back to look at the drain again and to let them know that they needed to fix the problem. Because apparently they did not do the job properly the first time. Now they want to charge me another $400 to do it again. Because they said they cannot guarantee that the tree roots didn’t grow back again. The last time I had this done was approximately 6 to 7 years ago and it has not backed up since then until now. So they want to tell me that in 30 days the drain backed up as much as it did in 6 to 7 years and I don’t believe that. I believe that they did not do the job properly the first time.Business response
02/09/2023
2.9.2023 Business responded to complaint via phone stating that since consumer filed complaint they have made a return trip to home and addressed consumer's concerns at no additional charge to her.Customer response
02/10/2023
I accept the business's response to resolve this complaint.
Regards,
******** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.