Business ProfileforHometown Chevrolet

One of the main reasons why I purchased my vehicle from hometown Chevrolet in Nov 2018 was because all their advertising showed that all vehicles came with a 10 or million mile warranty. When negotiating my purchase they clarified that it was a powertrain warranty only and tried to force another extended warranty down my throat that covered everything else. I declined the additional warranty leaving only the powertrain warranty. Fast forward to this month, November 2023 and I find out that my vehicle is consuming oil. It’s using around 1 1/2 quarts per 1000 miles. I found this out from my local Chevy dealership. My warranty only covers work through certified Chevy dealers and this dealership had done warranty work for me before. This is how I found out my warranty was canceled by Hometown Chevy in April of 2022. I was given no notice or reason of the cancellation. I called the warranty company, ******* ********** *******, and they list the company’s controller’s name as the person who cancelled the warranty. I’ve tried to reach this woman multiple times since 11/9/23 with not a single returned message. Another woman that handles warranty's has tried to help me but she says she’s done all she can do and the controller has to be the one to help me. This lady even tried to “click a button” to reinstate my warranty which tells me they know they had no reason to cancel it. All I need is for my warranty to be reinstated. The warranty company has told me that it’s an easy process but yet this controller will not return a single message. This tells me the hometown Chevy negotiates in bad faith. I’m sure I’m not the only person to have experienced this situation.