Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contracted them for deck rebuild and extension. After two missed start dates, I cancelled the contract within my rights (as per clause - mention clause number if possible- allowing cancellation 7 days before the start date). The third proposed start date was beyond the allowed window. Per the contract, a full refund is due within 30 days of cancellation (dated May 30th). I have not received the refund and Outdoor Enhancements is not responding to my inquiries.Business response
07/01/2024
Client was mailed a check at the beginning of the week (five days) prior to the end of the 30 day refund window. He was sent email communication notifying him of this within 24 hours (1 business day) of his most recent inquiry and several hours prior to filing this complaint. OE waived the cancellation fee ($1000) as contrary to the clients claims, work had already begun on the clients project; architectural drawings had been completed and full material lists had been generated. Reached out to client via phone call and text this morning letting him know that we are willing to physically drop off his refund check today, and put a stop payment on the mailed check that he has not received, awaiting a response.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the check for the full refund amount is physically dropped off to my house today. The business has communicated that they will drop it off today with the resolution of this complaint.
Sincerely,
******* ******Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Work to begin and finish outdoor Condominium steps and landing to begin and finish spring 2023. Condo Association contracted directly with the company. We've been billed for work and material but we have not payed bill The work has failed Greene County Inspection The stairs are unsafe and unusable per Green County We have had previous work done by this company except that contract was through Angie. That work through Angie has also failed inspection but we are dealing with Angie. The company's contract fully guarantees workmanship for 5 years.Business response
09/18/2023
We are, and have been working with ***** **** ************ and Greene County on this for quite some time to get these very old stair cases up to code. Not sure why the Complainant filed as we talked a week prior and I told him we were working with Greene County on possible resolutions. I have spoken with the Complainant multiple times since their original complaint on 9/5 and they have agreed to rescind it as soon as we work out and execute a plan that meets Greene County code.
Thank you
Customer response
07/15/2024
I filed a complaint Aug/Sept 2023 against Outdoor Enhancement in Waynesville Oh. for deck repairs at Mapleleaf Condominiums in Bellbrook Oh. Outdoor Enhancements successfully completed the repairs we needed. I consider this matter to be satisfactorily resolved. Thank you, *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.