ComplaintsforMBI Tree Service

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MBI was contracted out to trim and cut around the telecommunication poles in my neighborhood. On 9/12/2023 they entered my property and damaged several lines, including a line going to my house. Instead of notifying my they wrapped the line around my tree several times and left it. I got in contact with one of the owners finally a week later 9/19 on to which she admitted fault and assured me she would make things right. Now the business and owners will not return my calls or messages.

  Business response

  10/10/2023

  Hello,

  
  

  We did reach out to the *****. My office spoke to him a few times. I spoke to him as well. We did not ghost ***** or ignore the complaint. As contractors we can’t call in a broken cable or touch it. There was two companies working in the same line. For AES and Communications. Unfortunately the other company did not took action and we got blame for it. We actually tried to call the cable company and we were told we cannot call it in. Customer has to call it in. We did apologize and tried to explain but ***** was hesitated about the situation. Again we apologize about this situation. 
  

  **** ****-Owner

  MBI Tree Service 

  Customer response

  10/13/2023

  
  Complaint: ********
  
  I am rejecting this response because: I directly spoke with Aes and the general manager at Fitzwater. Both showed me maps of where they were working and it wasn't on my street. This company is full of lies and deflection when it comes to taking responsibility. I've had to pay several hundred dollars to switch to another internet provider along with several hours on the phone that I will never get back due to MBIs negligence.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  MBI has sent me junk mail in the past. I have asked them in the past to stop sending me their junk mail. I don't have any tree's or bushes or anything on my property. Only grass which I cut myself. Now here we are again. Recieving their junk mail. If they refuse to stop. Here I am making a formal complaint to the BBB. 2 or more unwanted contacts is harassment at this point. Please stop sending me junk mail. Thanks in advance

  Business response

  06/20/2023

  We do not chose where mail goes to. That will be the post office as we pay them to send it. We apologize but we do not have option unless you call the post office.

  thanks 

• Initial Complaint

  08/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During stump grinding of one of the trees he removed, **** the owner cut the main low voltage wire to the set of landscape lights in the rear of my house. He said that he did not have the ability to repair the line but that I should have someone fix it, send MBI the invoice and they would reimburse me. I forwarded them an invoice on 7/11/22 for $150. **** emailed me on 7/11/23, "I will make sure to send a check today." I have never received any check. I have sent additional emails and left voice mail messages with them as they did not answer the calls. In addition, **** had promised to top out one of the large river birch trees and cable the three trunks as well as finish trimming a cherry tree in the front of the house. He has never followed up on that.

  Business response

  08/18/2022

  Check was sent 3 weeks ago. We will send one via email today. The tree trimming had been a miscommunication issue on scheduling. We will make sure to get you on our schedule.

  thanks

   

• Initial Complaint

  01/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  MBI tree service cut down our neighbor's tree. In the process they removed half of our cedar tree and did not bother to tell us they had done so. Furthermore this company has done nothing to address this property damage despite multiple communication efforts on our part. **** has not once contacted us to update us on the agreed-upon mitigation (remove and replace the tree). Nothing has been done and nothing is scheduled to be done. It has been 9 months and it is clear that this company has no intention of correcting this issue. Extremely poor communication and total lack of mitigation of damages.

  Business response

  02/07/2022

  Business Response /* (1000, 10, 2022/02/01) */ Business called BBB with there response. We took care of the consumer and replaced her tree. Consumer Response /* (2000, 12, 2022/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The tree was replaced. In January. Hopefully it will survive the winter as evergreens should not be planted at this time of year.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  MBI Tree Service LLC entered into a signed agreement on 5/6/2021 for our property at ************************************** to "We will do a lot clean up in the rear of the property behind the fence, we will remove everything that is dead, full of vines, and all wood that is already on the ground as well." Agreement also states "Any damages to property will need to be notify before leaving property/project for MBI to take action. MBI will not be responsible for any damages without notice before leaving premises. Please MBI recommends to do a walk around with a team member once job is completed. Unless is approved by customer over the phone or communicated to our personnel office. Payment is due when job is Completed." MBI killed live trees on our property and our neighbor's property, demanded payment prior to the job starting (foreman stated he had another job and couldn't return), and foreman was notified by phone twice that day of damages. Foreman walked the property line with us 2x.

  Business response

  12/28/2021

  Consumer Response /* (2000, 22, 2021/12/23) */ We reached a settlement with MBI Tree Service. They made financial restitution for the damages caused to our property, although in far lesser amount than was required to make repairs. Please change the outcome in your BBB Business Profile as: "Answered - the business addressed the issues within the complaint, the consumer is satisfied." Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩