Business ProfileforUniversal Transportation Service

On Tuesday, April 9, 2024, my husband and I received an upsetting phone call around 9:45 a.m. from our daughter’s school stating that our daughter, who is nonverbal and has autism, hadn’t arrived at the school yet. They stated that the driver from Universal Transportation Systems (UTS) had arrived at the school early at 7:55 a.m. The school told the driver that she would have to wait in the parking lot until the school’s 8:15 a.m. start time and one of the staff members would be out to get our daughter from the car line at that time. The school then said that the driver decided that it would be better to take our daughter with her to pick up another student who also attends the school and come back instead of waiting. The driver then leaves and does not return with our daughter and the other student until more than two hours later around 10:10 a.m. I asked to speak to a supervisor on the day this incident happened on Tuesday, but as of Friday, I have not received a call back. I have never received a response from a supervisor despite requesting for one to contact me on numerous occasions. My husband and I would like an explanation as to where our daughter was for two hours when she should have been at school? We would also like to know why the driver would be allowed to leave the school without dropping our daughter off when she had already arrived at school safely? Something could have happened such as the driver getting into an accident and that would have been very upsetting to know that our daughter had reached her school safely, but was not dropped off. We have had many incidents, including this one, that have yet to be addressed or even acknowledged by a supervisor and have taken the step of contacting the Better Business Bureau in an attempt to get some answers.