ComplaintsforWholesale Marine

• Initial Complaint

  04/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered and paid for a ttop style boat cover made by ****** ***** which is a vendor for wholesale marine. I paid with a credit card and was given a confirmation number. ********. A few days later I get an email explaining that ****** ***** no longer makes ttop style boat covers and they gave me a refund. I call wholesale marine and ask why the item is still listed as available on the website and they say it's really complicated to change the website. I ordered the cover 3/29/2024 and the cover is still available on their website. This is fraud.

  Business response

  04/12/2024

  Recently, we were notified by the manufacturer that they will be discontinuing all custom T-Top covers. Regrettably, due to the nature of our system, it's not possible to mass delete the thousands of custom T-Top covers that were previously available. As a result, we are currently in the process of manually reviewing and updating our extensive list of Custom T-Top SKUs, which includes approximately 11,000 entries. We want to assure you that our team is working diligently to address this situation as efficiently as possible. However, please understand that this process may take some time to complete.
  As of 3/29 a full refund for this item has been completed to the customers original method of payment.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a vhf radio and the keypay does not work. I called them back and was told to call uniden to get it repaired. Called uniden they said to send it back to where I got it. The day I get it in the mail is when I called them. Stay waiting on shipping label.

  Business response

  01/30/2024

  On Monday 1/22 we had responded to the customer saying:

  "Thanks for the pictures. Upon further investigation, it seems Uniden handles their warranties direct, so you will have to fill out a warranty form through them (link below). They will repair your item and reship it back to you."
  
  Form: ****************

   

  We did not hear anything further from the customer. Since this is a warranty issue and not a return of an item in new, unused, resalable condition we are unable to send a return label. The customer would need to set up the warranty directly with Uniden in order to get their unit repaired or replaced.

  Thank You
  

• Initial Complaint

  08/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 2 impeller kits. Both are defective because the impellers are to be pliable but they are stiff, which means that they are old or manufacturer defects. After reporting, I was asked to send photos. When Marine Wholesale did not reply to my email with the photos, I disputed the charge with my bank. When my bank called to say that Marine Wholesale said it issued a Return Authorization, I found one in my email, but there was no shipping label. While the bank representative was on the phone, I called Wholesale Marine and ****** said that she would send a shipping label. It has been over a week and Wholesale Marine has not sent a shipping label. I should not have to pay to ship the defective products back.

  Business response

  08/15/2023

  ******,

  I wanted to reach out regarding the return label for your recent purchase. I understand that you've encountered some issues with receiving our label emails, and for that, I apologize for any inconvenience this may have caused.
  I've taken note that you've been sent the return label on two occasions already. It's unfortunate that you haven't received them, but please rest assured that I'm committed to ensuring this process goes smoothly for you. To ensure that you have the return label in hand, I'll be sending it to you for a third time. If there's any alternative email address you'd prefer to receive the label, please do let us know. I have also attached it to this email.

  Thank You,

  ******

  Customer response

  08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  

• Initial Complaint

  09/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went on their website to purchase a product and a prompt came up saying to enter your email for a $5 off code. I entered my email and never received the code. I called their customer service and told them about my issue so I could use the coupon and check out. The woman gave me a code, I entered it and it didn't work. She then told me that I had to use it on an order that was more than $50 but it didn't say that anywhere on the prompt which is very misleading. My product was $30 and I would not have given my personal information if I knew that the code couldn't be used. She then transferred me to the GM to see if it could be worked out but he was very rude and would not hear me out. I would like a $5 off code that was promised from the prompt.

  Business response

  09/23/2022

   

  Gary- Manager called BBB. His response to the complaint:

  Spoke with customer about her wanting a $5 coupon. She is not receiving coupon in email. Manager gave customer $5 off coupon code over the phone. 

• Initial Complaint

  09/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a boat cable on 09/14/2022. I paid for two day shipping. I called them on 09/16/2022 to let them know that post office tracking showed that package had not been received by them yet. Got no were. Called again again 09/09/2022 and they were supposed to get back with me but didn't. After calling again towards the end of the day, I was told that I have to wait 7 to 10 days for a tracer to be ran. They could have sent me a new one and took back the lost one if it turned up. But no that isn't going happen. They refused to give me a refund so I will have to buy a badly needed boat cable somewere else. order no.so*******. Total $63.31.

  Business response

  09/20/2022

  ****
      There’s a process that needs to be followed when an order is having trouble in shipping. We have to go through the proper channels. Because you disagree with those necessary channels and feel the need to leave negative reviews and file a BBB complaint is not going to change those procedures that need to be followed. Not once did we say we are refusing to refund you. The post office requires time to track down the package.
  Regards,
  **** * ********* ******
  
  

  Customer response

  09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a 14x17 prop for a **** *** command thrust, reviewed it twice to make sure its what I needed. Placed order got shipping info but no confirmation of what was purchased Arrived today and it was a 13x17 I submitted a form because their phone number doesn't work They then sent a receipt that shows a 13x17 and told me to bad so sad I can pay for shipping back and they will issue a refund just in the amount for the prop I am asking for all of my money back as it wasn't my mistake I knew exactly what I needed They shipped the wrong one. $257.72 Plus the $107 in duties

  Business response

  08/18/2022

  *****,

      While we have no reason to doubt you intended to order the 14 x17P Spitfire prop, you did in fact order the 13 x 17P prop. Attached is a screenshot of your shopping cart at checkout. You were sent an order confirmation for your review immediately following the completion of your order. We certainly didn't respond with "too bad" when you reached out to us, we emailed you a return authorization and offered to gladly refund the prop once you sent it back. The shipping charge is a service that was rendered by UPS and unfortunately non-refundable. Our offer still stands to refund the purchase once it has been returned.

  Regards,

  Gary @ Wholesale Marine

  Customer response

  08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  1. That's not a photo of my shopping cart, as I am well aware of what I purchased.

  2. I NEVER received a conformation of what I ordered because if I had I would have noticed it was wrong and called before shipping to correct.

  3. You offered a refund at my cost to ship back, as well as duties I had paid. 

   

  This error is due to their systems and neglect to provide conformations, my complaint stands, only acceptable resolution will be a FULL refund, including duties paid, shipping to return item, cost of item.
  
  Regards,
  
  ***** *********
  

  Business response

  08/18/2022

  *****,

      The screenshot of your shopping cart is from the back end of our system. It shows what was in the shopping cart. An order confirmation is automatically sent at the time the order is placed. There was no neglect on our end nor error in our system. Our offer to refund the prop still stands if you send it back, but we can not refund any shipping or duty charges.

  Regards,

  Gary

   

  Customer response

  08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Plain and simple your company is scam artists, send the wrong part wont accept it, no conformation sent. we are going around in circles complain will stand and next step will be requesting charge back from my Credit Card company.
  
  Regards,
  
  ***** *********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩