ComplaintsforCore Digital Marketing, LLC

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  the amount of money paid to the business would put me into debt too far.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a phone call from a recruiter named Rick J*******, for the High End Client Program back in September of 2021. I explained to him that I wasn't prepared to pay that much money for a program at the time. He simply said to think about it and he would get back to me in a couple weeks. I was told that I would make upwards of $60,000 a year with this program and have a steady stream of leads and clients, not just clients but the PERFECT client, time and again. I even questioned the legality of this to which he laughed. I kept asking him how is this possible, to which he would say "just trust the process, this a proven and guaranteed ROI."He gave me some story about gambling in ***** and that there is no guarantee but with this program you are given a written guarantee if you do the work. Basically put your skepticism aside because we guarantee your success. I reluctantly joined the program still not knowing what I was getting into and immediately regret it. I was confused and overwhelmed but have no fear there's a video called "getting out of overwhelm" which was useless. Most of the information we were spoon fed is 5 years old and when I had a problem or a question it usually took about 2 weeks to get a response and probably wasn't helpful. I had to hire a teenager to come help me because the "TEAM" couldn't help me. They like that word... TEAM. When I did my "HERO STORY" per the requirements of the program I was called a liar and that was it. I was DONE! After 5 months and hours after hours of work and endless **** meetings not only did I not have a high end client but I have NO CLIENT. I have reached out to Kent L********* and got nothing so I reached out to my recruiter and he has sent me several threatening emails. The last one this morning he said he would call the authorities on me. WHATEVER! Another guy named Matt reached out to me with an ominous email. I can't get my time back from this useless program but I would like my money.

  Business response

  09/06/2022

  Dear Sir/Madam,
  

  The below information is in regard to the Consumer Complaint (#********) filed by ******* **** for “Service Issues”.
  

  Our program is an intensive 12-weeks of business coaching services in the form of webinars, audio and/or visual presentations, video& audio trainings, 36 live group coaching meetings with business experts (3 per week), and periodic personal coaching and evaluation with a dedicated business coach. While the program content is meant to be completed in 8 weeks, we provide our clients 12 weeks to go through everything with full live support. We provide the additional 4 weeks because we understand that work and life tend to get in the way at times, so we don’t want our members to feel unnecessary pressure.  Once the 12 weeks are finished, all members still have complete access to the training content for one full year (they just lose access to live coaching after the 12 weeks).
  

  The main goal for our program is to help people grow their business by teaching them how to market themselves and generate their own quality leads.  Our program is NOT easy.  In fact, it is hard work, and we are very upfront about that with every prospective member.  Unfortunately, we can’t do the work for our members. They must take ownership of their own success and put the work in by following the program.  The ones that do put in the work and follow our instruction will find success… and we will always continue to work with and help those that are willing to do that (which is why we provide the ROI guarantee).  
  
  When *** **** joined our program, she reviewed and signed our Member Agreement (her signed Member Agreement is included with this response). The agreement explicitly states that there are no refunds due to the nature of our program (and the fact that we cannot control the level of effort a member applies).  The agreement also guarantees a return on her investment (of the program cost).  Specifically, that she takes full responsibility for her success and that should she not achieve ROI by the end of her 12 weeks in the program, we will continue to work with her through our ongoing support program at no additional cost to her (the ongoing program usually costs $1,000 per month).
  

  In *** ****** complaint, she makes a variety of claims about our program without providing any type of proof or documentation:
  

  Claim 1 - “Most of the information…is 5 years old and when I had a problem or question it usually took about 2 weeks to get a response and probably wasn’t helpful”.
  

  NONE of our training is 5 years old. Training is consistently updated to keep up with changes made by ******** and we also add new training content every week. The only content that is older is the recordings of our live coaching calls. We post them after the call is finished and they are kept in the system for anyone to go back and reference over time. But those recordings are not part of the actual training program that our members go through.
  
  I also went through *** ****** member profile and pulled up all of her Support Forum posts where she asked for help. Over the course of her time with us, she only made 7 posts for support. There were no responses that took 2 weeks to get back to her. In fact, most responses were made within one business day. There were several that took longer than an actual day, but those were due to falling on a weekend, as well as one on across a long holiday weekend. After our support team provided responses to *** ****, she never replied to ANY of them that they were not helpful or that she didn’t understand something.
  

  Claim 2 – “When I did my "HERO STORY" per the requirements of the program I was called a liar and that was it.”
  

  The Hero Story is something that our members write about themselves and their experiences. We have no way of knowing if what they write is true or not. Nor does it matter to us – it is THEIR story and they decide what they wish to include. When we review a Hero Story, it is done to provide feedback to assist from a marketing lens – and it is done in writing and sent to the member. If *** **** was called a liar, it would have been in her documented review by a Business Coach – but she did not provide that documentation with her complaint. And what would we gain by calling a program member a liar?
  

  Claim 3 – *** **** stated she reached out to leadership… “and got nothing so I reached out to my recruiter and he has sent me several threatening emails”.
  

  After researching our systems, we found that *** **** was attempting to send an email to an email address that is used for our outbound marketing and is not monitored for incoming mail. We have a dedicated email address for member support, as well as online support forums (which *** **** posted in 7 times), but she never used those regarding any complaints. We also have 3 weekly coaching calls – one of which includes our entire leadership team – yet she never reached out or spoke up on any of those calls to ask to speak to someone on the leadership team.
  

  We also reviewed the Sent Emails from her Sales Rep’s mailbox to find out what he sent to her that was “threatening” – as that is a very serious claim. We found zero threatening emails that were sent from him to her. She also did not provide copies of those alleged emails with this complaint. If we had found threatening emails, then we would have dealt with those swiftly. We are in business to HELP people – not threaten them. We would never condone something like that.
  
  While *** ****** complaint is listed as “Service Issues”, that simply is not the case. When she reached out for support, she received it. I understand that *** **** was frustrated with her results and was probably overwhelmed at times. As I mentioned earlier, we KNOW that this is hard work. We have done this for years and have had over 1000 members in our program, so we’ve seen plenty of frustrated and overwhelmed members. That is the exact reason why we provide 3 live coaching calls every week. Those 3 calls are hosted by our Business Coaches and/or our Leadership Team and are all dedicated specifically for helping members that ask for help. In addition to those 3 coaching calls, we also have a weekly technical support call that is open to every member to get assistance with any kind of technical problem they are having.
  

  We invest a lot of time and energy trying to help every member that wants it. *** **** was given the tools & training that she signed up for – but she just didn’t take advantage of them. If we had known that she needed more help, we would have provided it. We take our commitment to our members very seriously. Our goal is to make every member a success story. But that is a two-way street, and we cannot make a member successful on our own. 
  Warm regards,
  
  Matt B*****
  Partner
  Core Digital Marketing LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩