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ComplaintsforHarmony Dental
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I went to Harmony Dental in West Chester, Ohio for a check up and cleaning. During the visit, the dentist noticed that I clench my teeth and prescribed a night guard for me. I was told it would be ready in a couple of weeks and I would receive a call. Six weeks after my appointment I still had no contact about the night guard that I paid for in full on July 28. At that point, I contacted Harmony Dental and they said the dentist was on vacation and they would get back to me. After waiting that long and being not satisfied with the service I was receiving, I cancelled my next appointment via text, voicemail, and email. I also asked for my money back. I am still waiting for a refund. I received a few messages asking me to call so the dentist could speak to me. I do not want to speak to anyone. I want a full refund for a night guard I never received. I would like the BBB to help me get this resolved by getting a refund.Customer response
12/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20880380, and find that this resolution is satisfactory to me.
Regards,
Kemberly Markham
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7908 Cincinnati Dayton Road, Suite Y
West Chester, OH 45069
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.