Business ProfileforGranite Empire of Cincinnati, INC.

I hired Granite Empire of Cincinnati to supply and install granite countertops (brown fantasy). I paid signed the contract and paid the deposit ($1,818) on Saturday, April 6th. At the time of reviewing the contract, the sales agent explained that I could attend an in-person appointment with the fabrication manager to review the locations of the granite that I would like to emphasize (for color, etc.) in the layout of my counters. I asked the sales agent if seams would be needed in the granite and I was assured that seams would not be needed. The granite was schedueld to be installed on Tuesday, April 16th. I was at work; however, I gave the code to the house to the manager. The installers arrived at my home and proceeded to install all but one counter. I was informed that the installers broke the counter (where the sink is placed) en route to my home. I was offered the opportunity to have the fabricator attempt to repair the granite or order a new slab. I requested that Granite Empire order a new slab, as I did not want a damaged piece of granite with visible seams. I spoke with Aaron who stated that a new slab would be ordered; however, it may take 2-3 weeks. Aaron called me two days later explaining that a new slab would arrive on Friday, April 19th and be ready for installiation early next week. I was contacted the following week to arrange for installiation on Wednesday, April 24th. Again, I was at work so the installers entered my home to finish the project. When I arrived home, I found that there was a seam in the center of the kitchen sink and the granite was not level/even. I contacted Aaron at Granite Empire and was informed that their fabrication manager made the decision to place a seam (i.e., cut the center of the granite) as they were concerned about breaking the granite again. On Friday, April 26th a fabrication manager came to my home and explained that the granite was not acceptable and they would try to repair it. Outcome is pending. Will update.