Business ProfileforLEM Products

Ordered some artificial sausage casings from lem. When you dry sausage, the casings should shrink along with the meat. These did not. I also used another companies casings at the same time and they shrank as they were supposed to so it was not something I did wrong. Tried contacting them, they didnt respond. I now have 100 lbs of useless meat and cheese another 100 useless casings because they wont take them back. Tried giving them a rating on their own site, but that was to no avail. Do not buy from them if you ever think that you might need service.

In response to this BBB complaint, LEM has reviewed all of its records to confirm the following. The individual customer purchased meat casings on 12/30/2024 through LEMProducts.com. On January 9, 2024, the customer called customer service. On the call the customer states they would like to ‘return an order, it's just the wrong size for what I need. I screwed up.’ The customer service rep asked for their order number which was provided. He was then told that our policy did not allow for us to take casings back, as they are considered a food item. To which he stated that they are the ‘artificial ones’. The rep then apologizes. To which he replies, ‘that is life’. Based on this conversation, we disagree with his claim that he ‘Tried to contact, they didn’t respond’. A review of our inbound telephone records fail to find any additional calls from the customer. Customer has submitted several product reviews stating the casings did not shrink along with the sausage meat. The casings purchased by the customer are not intended to shrink. Our casings with collagen middle accomplish this task, and from the response of the customer per the phone call he acknowledges that he purchased the wrong casings. Customer also claims to have sent ‘multiple emails about this with no reply.’ An investigation of our email server concluded that no emails were received from customers email address. Per customer ratings on our site, as previously mentioned, customer reviewed product three times. Two of his reviews are on the site as written. We believe we have respectfully serviced the customer, as well we have explained that the casings he purchased do not shrink and the policy of food items being non-returnable.

I never talked to anyone from LEM. I sent multiple emails to LEM

As Previously stated, that was not my phone call to lem. The casings were the right size. I did not start emailing them until much after the 9th. Bunch of ****!!

Checked my records, did not even use these until 1/13/24. Why would I have called on 1/09/24? Check your records. That was not my telephone call.