Business ProfileforMCM Worldwide

On March 1, 2024, I used a 10% discount that I received from the website after signing up for emails. I ordered the reversible *** shopper in visetos (Cognac color in medium). It is stated on their website within the description for the purse that it includes a zip pouch for the inside of the purse. My package arrived on March 5, 2024. I opened my package immediately and checked through the whole thing, the zip pouch for inside the purse was not included. The package did not contain everything I paid for. I immediately called the number listed on my invoice and explained the problem. The representative started by stating that they could not find the invoice number matching my information and then provided someone else's name and said it matched my invoice number. The representative was clearly incorrect. I reassured them that my information is correct and then after a few minutes of them looking into it, they returned to the line and admitted that they were having problems with their system. They said to send pictures and I did exactly as instructed. I even asked if they wanted me to send more detailed pictures and they said no just basic pictures of the outside of box and inside of package with my invoice in the picture is fine. I asked if they wanted a picture of the inside of the bag and they said no, they did not need it. We exchanged numerous emails over multiple days and they were not willing to correct the matter. I proposed mailing my missing pouch or just returning the package for my money back. I mentioned checking the weights on my package and comparing to another order of the same product because a third party shipped and would be unbiased. The weights would differ. I mentioned checking their own cameras at their packing facility. I mentioned many ways to verify that the zip pouch was never included. I asked them to mail the pouch, refund my money, or provide a correct return shipping label. They have done neither. I still do not have what I paid for.