ComplaintsforManagement Plus Realty Service

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I notified Management Plus of water leaks I’ve been having over 2 years ago and they have failed to fix any of the leaks. Per our home owners association policy, as well as them acknowledging it is their responsibility to repair these leaks they have still failed to do so. Anytime it rains I have a significant amount of water coming through my basement as well as kitchen. I was initially communicating with Nikkie ********** but most recently have been communicating with Dainya C**********, both assured me they have contacted vendors/contractors, however no one has come to actually fix the leaks. It’s now been over 2 years and I’m now concerned that there is mold due to the length of time they have failed to fix these leaks. I’m now getting my basement and house remodeled and once it’s finished any water will cause significant damage to the now finished basement. I’ve asked if I can have my contractors fix these leaks and the HOA reimburse me, and they said this was not an option. As of 6/4/2024 no vendor has contacted me about repairs, and Dainya is refusing to speak with me since I’ve said if the repair isn’t made soon I will peruse legal options. They have failed to take any action to fix these leaks in over 2 years jeopardizing my families health (with possible mold), and damaging my property any and everything it rains when water intrudes into my dwelling. I pay $469.79 per month in HOA fees plus addition amounts they asses but can’t get my water leak repaired. I’ve been an owner here since 2016, that’s roughly $47,000.00 in fees but they won’t fix my water leak. I’d like a refund of the last 2.5 years of fees ($14,093.70) I’ve been dealing with this leak, as well as any legal fees since at this point I incur since they are leaving me with no other options but to seek legal recourse. Attached is copies of some communications for the last year.

  

  Business response

  06/13/2024

  This owner contacted us in August 2023 to report he took water inside his unit after a heavy rain. He believed the issues was on the outside of the unit and needed to be regraded. The Board authorized Management Plus to send a drainage specialist out to inspect the grading around the unit. There was no evidence of needing to grade the areas around the unit. It was recommended to have the siding flashing on the building inspected. Management, at the direction of the Board, contracted with Contractors, Inc. who installed the siding, to perform various repairs to the flashing on this unit. There were some delays on behalf of Contractors, Inc. with regard to scheduling the work. However, this work was completed on Monday, June 10, 2024 and according to the contractor, the homeowner was happy with the work done. 

  **** ***** is a 50 year old planned unit development. The community was built with no gutters or downspouts on any of the 29 buildings. Surface water management is a challenge in this community and Management can only proceed with repairs with prior Board approval. Owners are permitted to install their own gutters and downspouts with prior approval from the Board of Directors.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the fall of 2023, I received a notice from MPRS stating that I was requested to replace my garage door. This was due to two small, barely visible dents. Other residents in my community received similar notices, many whom chose to ignore the request. I proceeded to replace my 8x7 garage door, paying a local company a total $2095 to do so. I spoke with additional companies, all who quoted me prices within this range. In May of 2024, a notice was sent out saying that the HOA had worked out a discounted rate with a local company, with a quote of $1121 for a similar approved garage door. I did not have the opportunity to access this discount, as I had completed my repair almost 6 months prior. I reached out to the community manager, Delilah S****, requesting reimbursement for the difference between this negotiated price and what I had to pay. I was told this request would not be granted. Delilah refuses to give me contact information for anyone above her at MPRS, stating that she is the highest person other than the HOA board. Also, she will not give me an opportunity to contact the HOA board directly, only offering to relay the message for me. I am seeking either a.) direct reimbursement for the difference between what I paid and the negotiated price or b.) a reduction in or waiving of monthly dues covering this difference. I am being penalized for being prompt in my response to replacing my door. It is not fair that residents who waited or are just now being notified get to pay almost $1000 less for the same repair due to the HOA not having this system in place when they first started sending out these requests.

  

  Business response

  06/02/2024

  May 30, 2024
  
  Better Business Bureau
  
  Subject: Response to Complaint #********
  
  Dear Sir/Madam,
  
  I am writing in response to the complaint #******** filed with your office regarding the
  reimbursement dispute concerning a garage door within ******* ***** ************. I
  appreciate the opportunity to address the concerns raised and provide clarity on the matter.
  
  We take all complaints seriously and strive to ensure that the Associations we manage
  function in accordance with its bylaws and regulations, while also maintaining transparency
  and accountability in our processes.
  
  Regarding the specific case mentioned. The original notice for replacement was in October
  2023. The board did not pursue any options for discounts until well after that period and it
  was only agreed upon May of 2024. While it is regrettable that the homeowner did not
  receive the reimbursement they desired, it is important to note that ******* ***** operates
  within the framework of guidelines and procedures outlined in their governing documents.
  
  Upon discussion with the Community Manager, Delilah S****, CMCA, AMS; the
  homeowners have the opportunity to address concerns or requests during the Associations
  open meetings. The next open meeting for ******* ***** is on June 25th. They can also
  communicate with the board via email, which will be considered during their deliberations.
  The email can be sent to the Community Manager for forwarding. I encourage the
  homeowner to utilize these channels to present their case directly to the board for further
  consideration.
  
  Mrs. S**** is correct in directing the homeowner to the board of directors. Management Plus
  is not the owner of the funds for the Association and is not in any position to grant any
  refunds on their behalf. Any consideration for refunds would be decided on by the board.
  
  Additionally, Management Plus does not refund homeowners on behalf of the associations
  we manage.
  
  Sincerely,
  Katherine P S****, Owner

  Customer response

  06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  While I appreciate and understand the clarification of the roles of the board and management company, this also points out two other issues.  As a management company, working with the board, these notices to replace the garage doors should not have been sent out until a group rate discount could have been negotiated for all residents.  Also, as I will be out of town on the 25th, I still do not have a way to directly contact the board.  MPRS has a vested interest in the financial matters of the board, so my message is being sent through an already biased third party.  I understand protecting the contact information of the board members, but other organizations, including other HOA boards I have researched, have a "generic" e-mail where residents can contact members.

  
  Regards,
  
  ****** ********
  

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Between early September 2021 and early October 2021 I requested on three occasions to have an owner of Management Plus contact me. The first was through a contact us link on their website. Two additional requests were made of Ashley T******. The reason for the request was to report to an officer of the company that Management Plus was participating in retaliation and discrimination on the part of the ******** ****** Condo Board to me as a new homeowner. In less than three months of ownership we have become aware that the roof of our condo is at its end of life, the board has issued a vote to stop watering the lawn, and we were rejected on an application for architectural variance based on the fact that we want to do the work ourselves and they want to force having a contractor. Management Plus would have to approve the contractor using not defined criteria or evaluation of the homeowners ability to do the work.

  

  Business response

  10/18/2021

  Emily, 

   

  Please see the above response provided by the Associations attorney in regards to this matter. 

   

  Katie Smith

  **** ** *******, Esq. Direct phone:###-###-#### 
  Far: ###-###-#### Email: *************** 
  ********, **** * ********* CO., L.**A. 
  October 15, 2021 
  VIA UNITED PARCEL SERVICE & ELECTRONIC MAIL Mr. ****** ** ********* **** ****** ****, *****, Ohio ***** 
  ********************** 
  Re: 
  Improvement Application for Patio Enclosure - Property Address: **** ****** ****, *****, Ohio ***** ******** ****** Condominium Owners' Association, Inc. 
  Dear Mr. *********: 
  Please be advised that our Firm represents ******** ****** Condominium Owners' Association, Inc. (the "Association") with regard to the above-referenced matter. 
  The Board of the Association informed me that you submitted an improvement application to install windows on the enclosed patio of your Property. In your application, you indicated that you will purchase the windows from ******'s and that you will install them yourself. You also mentioned that the window casing will be painted "desert sand". The Board denied your application and provided suggested corrections to have it approved, and you are requesting reconsideration of the Board decision. 
  Please be reminded that the Association has a set of guidelines for any improvements made to the patios of the units. These guidelines are intended to preserve the uniformity in the exterior appearance of all units and to ensure the architectural integrity of all the units. Specifically, the Association allows the installation of windows in the enclosed patio provided that the color of the window casing is "tan" and that a professional contractor is hired for the installation of the windows. The color tan is matched when the contractor looks at other units with enclosed patios. The contractor then recommends the "factory (maybe electrostatic) painted tan" glass enclosure. Examples of glass enclosures with the tan color can be seen at ***** **** *** **** ****** **. to name a few. The color will not match the exterior siding. I understand that you noticed one other unit that apparently does not have the tan color (i.e. they are lighter than tan), but these units originally purchased their tan patio windows many years ago, but they have since faded to their current state due to wear and tear. The Association als you hire a professional contractor for the window installation to ensure that all required permits and insurance are obtained and that the windows are of good quality and comply with the Association's standards. Under Section 2.1.2.4 of the Association's Declaration of Condominium Ownership, each unit owner has the obligation "not to paint or otherwise decorate or change the 
  Attorneys licensed in Ohio, Kentucky, Indiana, Michigan and ******* ********COM | ***************** ****** **** **** ****** ****** * **** **** **** *********** ** ***** * ******** ******** ****** * **** ********* **** *********** ** ***** 
  Mr. ****** ********* October 15, 2021 Page 2 of 2 
  exterior appearance of any doors, windows, door or window trim or of any patios, patio area wells, porches, decks, balconies, garages or of any portion of the buildings or other improvements not within the walls of the Unit, unless the prior written consent of the Association is obtained." 
  Please also understand that the Board reviews improvement applications the same for all units. It cannot deviate from these guidelines just to accommodate your application. Please be also advised that the Board and the property manager of the Association process several homeowners' requests every week (whether it is an improvement application or a request for repair or maintenance). They should not be compelled to act on your application ahead of others that have come before you, as this would be unfair to other homeowners as well. 
  Vou 
  this clarifies the matter. If you still wish to continue with your patio improvement application, please comply with the requirements set by the Board. 
  Thank you for your attention to this matter and please feel free to contact me with any questions or concerns regarding the same. 
  Very truly yours, 
  ********, **** 
  * ********* CO., L.**A. 
  ar 
  p 
  **** ** *******, Esq. 
  SPD/msb 
  cc: ******** ****** Condominium Owners' Association, Inc. 
  
  

  Customer response

  10/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  One example is Management Plus's insistence that the color that the enclosure needs to be is the approved siding color contrary to ****s letter: 

  
  

  Good afternoon.  These are the paint match formulas.  You should be able to take this to a store of your choosing and they will be able to match it.  Thank you.

   

  Thanks –

   

  ******* ** ******, CMCA, AMS

   

  Community Association Manager

  Management Plus, AAMC

  9916 Windisch Road

  West Chester OH 45069

  ###-###-####

  ###-###-#### fax

   

  – Access your Homeowner Portal here

   

  From: *** ********* <>
  Sent: Wednesday, September 22, 2021 1:07 AM
  To: ******* ****** <t>
  Subject: RE: ********* - Windows to Patio - Updated drawing with Approximate Window Dimensions

   

  *******,

   

  Also, the paint color document on the portal indicates that there is a ******** ****** color for siding and trim but doesn’t show what it is. It also shows that there is a tan color for siding and trim. Not sure we want someone painting tan ? I guess you look the store up by phone number. We asked at the store off Cincinnati Dayton road and they have nothing on ******** *****.

   

  I am a bit confused.

  ***

  
  

  
  

  Regards,

  
  ****** *********
  

  
  

  I have responded to **** as indicated he sent me a copy and had a big UPS truck deliver a copy to my home. My complaint is that Management Plus did not respond to my request to speak with an owner / executive concerning their role in retaliation and "New Rules" which by design signgle out me as a homeowner. It is obvious by ****"s letter that the board and Management Plus has had to develop these "New Rules". As far as their interpretation of color it should be something the residents decide not something a four person board decides. The colors we are trying to match are 20 + years old. Tastes change and some are not avaiable. I would not go out and buy a Harvest Gold refrigerator why is it any different with this enclosure. Residents should vote.

  
  

  Had Management Plus reacted when I requested this situation probably would not have escalated to the point that they and the board thinks they need to hire a lawyer. 

  
  

  This is my response to ****.

  ****,

  This does not address my needs regarding finding a contractor. Your letter makes the assumption that all patio enclosures were completed by patio enclosure companies. Several are more permanent like we proposed. The first letter I received sites specific criteria: three approved styles, appropriate color, contractor insurance certificate. I have asked what these are specifically.

  I guess Since they are represented and this letter is meant as a threat I also need to be represented as you are not interested in any cooperation or you would not have sent this letter. It does not help me as a homeowner to even approach a contractor I would not know what to tell them. Also you have errors in your letter. The color of the windows is desert tan vinyl coated not me painting. I even attached the quote from ******* showing that. If I was painting anything it would be with the approved color on the Management Plus portal iif that is indeed the appropriate color.

   

  Larry A**** spoke to me about the project when he did our orientation. He was the one that said that he thought it could be approved before I left for ******* and suggested most purchased colors like desert tan matched well enough. It wasn’t until I Hadn’t heard anything from anybody I approached Rose T*** who took the opportunity to scold and demean me. She said things like I am not scolding you I am educating you, you need to stop talking and listen, you had no approval to approach ******* ( wow that is a lot of power for a Condo board) She told me on two occasions that it had been approved. Then as a collective board they proceeded to “drag their feet” in retaliation. Obviously Larry and Rose are not on the same page and Larry must be in trouble with her.

   

   Management plus and apparently you think you can draft letters that are very far from reality and that makes it right. 

   

  Management Plus obviously know that the first letter had far too much information in it that they nor the board could defend so they emailed me a shortened version and mailed me two different copies. Gee that makes it right? They will pretend it didn’t happen. 

  Management Plus is contracting to the ******** Point Board and therefore since I pay dues to the board I am paying them and this lawyer they hired. And they keep it going changing the story all along the way.

  
  

  Thank You,

  
  

  *** *********

  **** ****** ****

  Mobile ###-###-####

  **********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩