Business ProfileforWinelco Inc.

I have been working with Winelco since purchasing my home in July of 2021. The previous owner of the home utilized them to service the system and paid the contract for the full year. Prior to closing on the home, Winelco inspected the system along with a separate company I hired to be completely sure there were no issues. According to all inspections (including Winelco), the system was in good condition. I was not made aware of ANY issues or fixes needed. Fast-forward to October '21 where I have the first documented receipt of a technician coming to my house for the system alarming. Since then many calls, conversations, and visits have transpired with no fix to the system alarming current day (3/31/22). 10/25/21 Tech stated “system’s alarm was due to pressure bell reading off 16.75” while out of the water. Blew out air line & cleaned pressure bell/reset it. Reads 14.50 at this time. 0.00 when the bell is out.” 11/29/21 Alarming continued. Same technician came out “replaced relay & fixed relay in UV basin.UV operates normal now." After this visit I received a bill for $132.50 for “preferred customer service call, relay, relay installation” 1/14/22 Alarming continued. A different tech was sent out. Tech wrote “UV relay wasn’t quite all the way in, not sure if this caused the issues or not, but it’s the last component we touched”. This tech also made me aware for the first time that groundwater was getting into the UV basin and that we would need to trench around it. He also said there were indications that I should get the system pumped. Because Winelco did not have availability to pump the system for over a month, I hired another company to pump the system (cost was $300) 1/26/22 Alarming continued after pumping, this time it was intermittent to which the tech stated he had never experienced. "Only sensor yet to be replaced/tested is the blower. Unplugged blower sensor to see if intermittent alarms continue." 3/31/22 Alarm started in the early afternoon