Business ProfileforRyco Sportswear, LLC

We're a screen printing company that needed to contract out some sublimated wrestling singlets for a local club. Through our **** membership we found out Ryco Sportswear is a contractor for sublimated gear. The company we typically use had delays and Ryco said their turnaround would be 3-4 weeks. Ryco received and confirmed our work order and artwork on Dec. 12th. No proof, invoice or in-hands date was sent to us. With the holidays we were expecting these to be here early January (at the soonest) and mid-January (at the latest). We followed up on Dec. 27th and wanted to ensure we didn't miss an email containing a proof, invoice or request for payment. No reply from Ryco. Another follow-up email was sent on January 5th. I understand things get crazy throughout the holidays. Ryco responded January 11th and said he'd reach out to the factory he uses for an update. Ryco is a middle-man and does not decorate these in-house. I understand that. Most sublimated garments are done overseas. I sent an email on Jan 17th, and then another on Jan. 25th simply asking for an update. Ryco did not respond until Feb. 9th. We received an invoice and sent the check out the same day (Feb 9th). He said he should receive the singlets next week (week of Feb. 12th) and ship them to us (2-4 business day ship). On March 1st we still have not received anything and sent another email asking if they have shipped. Our check was cashed March 5th. Today is March 13th and we still haven't heard back, received our order or been given tracking information. The wrestling season is already over for the club we were getting them for. A 3-week turnaround has turned into over a 3+ month turnaround. Even though the singlets were discounted I wouldn't use this company again if the next 5 orders were free. The club was planning to order more, but now I'm in a predicament where I have 0% faith Ryco can deliver on their word, or even respond or let their clients know about delays.