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ComplaintsforElite Imports, LLC
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Complaint Details
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Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a vehicle at their business. They sold me a warranty for 3240$. They said I had 30 days to cancel the warranty if I changed my mind. I canceled it within the 30 days and they said they refunded the money. My bank said that they only refunded 1250$. I want the remaining 1990$.Business response
02/17/2022
Vehicle was purchased on 01/23/21 contacted to cancel 02/25/21 more than 30 days. was able to get her refund from PEn warranty company. Dealer's markup on products are past the 30 days therefore customer is not entitled for any refunds.Customer response
02/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** *******I called you before the 30 days was up and you didn’t respond.
Customer response
03/31/2022
See attached documents.
Date Sent: 2/17/2022 6:45:32 PM
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** *******
I called you before the 30 days was up and you didn’t respond.
Date Sent: 3/28/2022 8:13:46 PM
I bought this car on January 23, 2021. They sold me a warranty and said I had 30 days to call and say I didn’t want it. On February 19th I called and said I wanted to cancel it. These attachments show the communication with them. He agreed to cancel the warranty, but only refunded me 1250.00$ and kept 1990.00$. He said it was because I canceled it after the 30 days, but as you can see I requested to cancel within the 30 days. I would like my 1990.00$ back that is due to me. They kept the 1990.00$ for what? I didn’t even get a warranty. Thankyou.
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Contact Information
9318 Cincinnati Columbus Rd
West Chester, OH 45241-1110
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.