ComplaintsforC M Plumbing & Home Improvements LLC
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business installed a hot water tank in my new-build home in the summer of 2019. In November, the tank started leaking from the pressure relief tube occasionally and I would dry it up but it's becoming more frequent and with more volume of water. I first left a voice message for the business expressing the problem and that I was vacuuming the water out of the pan every few days. No response. I contacted my builder who gave me the email address for the plumber. I emailed the plumber on 3/25 and he replied on 3/28 stating he could be at my house the morning of 3/29 and I promptly confirmed. He never showed up. Since then I've left another voice message and sent four more email requests and he has ignored every one. The builder also tried to contact him on my behalf and they also didn't get a response. The problem is so bad that I'm now vacuuming the water out every day and there is rust building around the outside bottom of the tank, which I have expressed in my notes...but he is not responding. Because of the rust, I don't know how badly the tank is compromised and he should replace it.Business response
05/06/2022
[BBB transcription received via email from business; see file]
Our Contract is with Ryan Homes they supply the Water Heater we just install the Water Heater. The part that is bad is part of the water heater not part of any of the plumbing we supply. Ryan Home Service has the 800 # for service on their Water Heaters they supply. If we change any part of the Water Heater it voids the warranty per the Water Heater company. Ryan Homes Service should be helping ***** *****.
Customer response
05/06/2022
I am rejecting this response because: the business is taking no accountability. When they finally responded to me after way too many calls and emails, they essentially blew off any interest in wanting to help resolve he problem. They are essentially useless.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.