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Find a Location

Affinion Group, LLC has 102 locations, listed below.

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    Business ProfileforAffinion Group, LLC

    Buying Clubs
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    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    Additional business information

    Additional Info:
    According to information supplied by the company, Trilegiant Incorporated began business in July 2001 as a privately held business entity. Trilegiant is the successor to Cendant Membership Services Incorporated, a publicly held company that has reportedly gone out of business. Trilegiant continues to offer the same programs and continues to maintain the same customer base as Cendant Membership Services Incorporated. Trilegiant Incorporated offers a variety of membership programs to credit card customers. The company markets its services on a free trial basis for up to 90 days. If the customer does not cancel his/her membership by calling a toll-free number at the end of the free trial period, the company automatically renews the membership and charges an annual fee to the customer's credit card. The company continues to annually renew the membership unless canceled by the customer.Although this company maintains business addresses in Central Ohio, the company's primary corporate offices are located in Norwalk, Connecticut. Any complaints and a complete BBB report on the company are maintained and available by contacting the:The BBB94 South Turnpike RoadWallingford, CT 06492Telephone: (203) 269-2700Fax: (203) 294-6882Email Address: [email protected] Website: www.connecticut.bbb.org
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 10 Customer Reviews

    Customer Complaints

    83 complaints closed in last 3 years

    19 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Affinion Group, Inc. offers membership, insurance, and loyalty products through automatic renewal subscription programs, including credit monitoring and identity theft resolution services and online discount programs for retail merchandise, travel, automotive, and home improvement.

    Business Details

    Location of This Business
    300 W Schrock Rd, Westerville, OH 43081-2873
    Headquarters
    6 High Ridge Park, Stamford, CT 06905-1327
    BBB File Opened:
    9/1/1985
    Years in Business:
    51
    Business Started:
    1/1/1973
    Business Incorporated:
    9/23/2005
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Citishopper
    • Buyers Advantage
    • Shoppers Advantage
    • PrivacyGuard.com
    • Travelers Advantage
    • AutoVantage
    • Complete Home
    • Dinner On Us Club
    • Health Saver
    • Netmarket
    • AOL Netmarket
    • Just For Me
    • Trilegiant Corporation
    • AOL Travelers Advantage
    • AOL Credit Alert
    • AOL AutoVantage
    • AutoVantage.com
    • Credentials Services
    • Dental Plus Group Plan
    • Family FunSaver Club
    • Great Fun
    • Great Options
    • GreatFun.com
    • Homeowners Savings Network
    • Hot-Line
    • Netmarket.com
    • OurCompleteHome.com
    • ShoppersAdvantage.com
    • Today's Homeowner Values
    • TravelersAdvantage.com
    • Net Market
    • Sears Discount Travel Club
    • Privacy Guard Support Services
    • CT Hotline
    • TLG Great Options
    • Home Services
    • Travel Advantge
    • National Home Protection Services (NHPA)
    • Travel Advantage
    • Privacy Guard
    • Everyday Values
    • Chase Traveler
    • Cheap Tickets Gold
    • Clever Clubhouse
    • CreditKeeper
    • Elite Excursions
    • Everyday Guest
    • First USA
    • Hot-line Credit Card Bureau of America
    • HSBC Identity Protection Plan
    • ID SECURE
    • Macy's Hot-Line through Affinion Group LLC
    • PC SafetyPlus
    • Protection Plus
    • Shopping Essentials Plus
    • Small Business Central
    • TCG Buyers Advantage
    • TLG GreatFn
    • TLG Healthsaver
    • Travel ER
    • Trilegiant (AOL- Etmarkt DE)
    • Trilegiant (TLG)
    • Deal or NO Deal Club
    • Watchguard
    • Cendant Membership Services, Inc.
    • Classic Savings
    • TLG Shoppers Advantage
    Business Management
    • Nathaniel J. Lipman, CEO and President
    • Mr. Thomas J. Rusin, President/CEO
    • Mr. Todd Siegal, CEO
      (Headquarters Contact)
    Contact Information

    Principal

    • Nathaniel J. Lipman, CEO and President
    • Mr. Todd Siegal, CEO
      (Headquarters Contact)

    Customer Contact

    • Mr. Thomas J. Rusin, President/CEO
    Additional Contact Information

    Website Addresses

    Local BBB

    BBB of Central Ohio

    BBB Reports On

    BBB reports on known marketplace practices.

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