ComplaintsforSpiffy Cleaning Services LLC
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We are dissatisfied with Spiffy cleaning. We did not receive quoted services and were charged fully, even though we have pictures to document inadequate cleaning, as well as were lied to on multiple occasions - rescheduled twice and were promised a 3-person crew, when we only received 1 person for 3 hours. A full-move out clean was ordered & we paid additional money for a deep clean and to have all the appliances cleaned. Nov 16 the crew was allegedly on their way and had a car accident, then it was rescheduled for Nov 18 but nobody showed up. We HAD to be out of the house by Nov 19 to turn in the keys - they finally got 1 woman to clean on Nov 19 -- my neighbor verified how many and for how long she was there. Surfaces were left dirty, windows smeared, bathroom with soap scum, fridge unplugged but not cleaned, no attention to detail whatsoever, trash left in closet, vents not even dusted, baseboards not mopped, bleach was not used to clean anything. -$42 for refrigerator -$45 windows -$151 Ultra Heavy Duty = $424.04 - $100 for 1 cleaner, not 3 = $324.04 -20% (-$64.81) for being rescheduled twice and for being dissatisfied = $259.23. REFUND -402.81 I have pictures of everything. I am unable to upload them all here.Customer response
11/29/2023
Good morning. For my BBB claim, I need to please add the address for services: **** ****** ***** *****, Columbus OH 43228. My husband, ***** ********, ###-###-#### used his credit card.Thank you,******* **************###-###-####
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.