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ComplaintsforAllen's Jewelry and Collectibles
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order with Allen's for 6 coins (Order #******, their Invoice#******) totaling $292.35 on 14 Apr 2023, and my Master Card was charged this amount on that same date. I received a package from Allen's on 17 Apr 2023 via USPS and upon opening found only 2 of the 6 items. The Package appeared to be sealed and untampered when received. I immediately called Allen's and informed them of the problem, and was told to re-check the package. I did this, and in fact took the package apart and found no additional items. Allen's indicated that they would put in a claim with the USPS. Not hearing from Allen's for 2 weeks, I sent then a Certified letter (USPS #**** **** **** **** ****) on 1 May 2023, requesting the balance of the order or a refund of my funds for that portion of the original order not received. I have heard nothing from Allen's as of this date.Customer response
06/05/2023
Thank you for your quick reply.As fate would have it, today I received a letter from Allen's.Inside it contained an Invoice from Allen's indicating the items that werenot received, and a Credit Card receipt showing that they returned thebalance due me to the Credit Card Company.This complaint should now be considered fully resolved.I want to thank you for your active support and professional help inthis matter.**** ** *****
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Contact Information
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.