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Business Profile

Discount Stores

Big Lots Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

This profile includes complaints for Big Lots Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Lots Stores, Inc. has 20 locations, listed below.

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    Customer Complaints Summary

    • 593 total complaints in the last 3 years.
    • 159 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't get a status on an order placed.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 2/18/25 and the order has still not been sent and the email provided doesn't work

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an 86 in television 3 bottles laundry soap Coke Cola small frigerator and never received any of the Talked to *********** they never got anything from them

      Customer Answer

      Date: 04/26/2025

      How is it you can't help me they keep messaging me so you should be able to at least help me get my money back 

    • Initial Complaint

      Date:04/24/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got approved for a big lots credit card, and made several purchases on the card and the card issued, when making a purchase on items over a certain amount, the items will be on a 6 to 12 month promotion deal on all items purchased over$150 dollars, I purchased an item for over $647,paid it off with no interest because so long as you pay your purchased items off within the time period, you owed no interest, next item purchased was over$300, dollars paid it off early to avoid interest, the business was closing down in 2 weeks, and before it did I purchased an item of $188 dollars a week before the store closed, I also used the card on smaller priced items,so after making these purchases, I had a bill of around $450, when I made these purchases I asked the store manager will I have a certain time to pay for the purchased items before interest is included, I was told no interest if paid within a 6 to 12 months times frame, just like the other items I had bought the same way,and I paid off everything before and never had to pay interest on the items because I paid them off within the time frame, but when I made my 1st payment on the Last purchased items on 02/15/2025,of $****** THAT would have are was the amount that qualified for no interest for 6 to ******************************************************************************************************************************************* on something That I bought 2 months ago, on a big lots credit card that I used before under the terms of no interest, if paid in full within 6 to 12 months, and I even asked the if I paid the $ ****** dollars out of the $441.92 dollars I owe would they stop the interest and the said no you still have to pay interest and this is not what the credit card issued was ever applied to, I feel because they closed down in February of 2025, the are trying to charge as much as they can, and they are reopening the same store this next month May 2025, under new owner ship,

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never filled my order would like my items

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a king *********** bed and specifically asked if the bed rails were included in the bed. The store manager confirmed everything was in the boxes. The side panels were not in the boxes and unable to locate anywhere. We have an unusable king sized bed and want our money back.

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Big lots failed to adequately inform customers with store credit that they were closing and our store credit would be worthless. I want my money back. They owe me approximately $60

      Business Response

      Date: 03/24/2025

      2229577

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of ********************** Team has followed up with ********* ***** and reviewed their concern. We have communicated with Ms. ***** and informed her that, effective January 17, 2025, the use of gift cards was discontinued. Rewards customers were notified via email, and this information was also communicated through in-store signage and our FAQs on **************************. Big Lots considers this matter now closed.

      Big Lots thanks ********* ***** for their feedback and the opportunity to review this concern.
      Thanks,
      **********************

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a couch from big lots for $900 and a month later the couch broke. I called to ask about the ******** and they said I need to call the manufacturer. The manufacturer closed all of their stores and you cannot contact them. I am still paying of the couch and all the big lots stores are closing. I do not think I should have to continue paying credit card fees or for the broken couch I bought.

      Business Response

      Date: 03/14/2025

      23063680

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of the Big Lots ************* Team has followed up with ****** ********* regarding her concern. Mrs. ********* purchased furniture during the liquidation, and she has reported that the item is not functioning properly. We have informed her that, as Big Lots is going out of business, all sales are final, and we are unable to process claims for damaged items or warranty requests. As we have provided this information, Big Lots now considers this matter closed.

      Big Lots thanks ****** ******** for their feedback and the opportunity to review this concern.

      Thanks,
      Big Lots *************

      Customer Answer

      Date: 03/14/2025

      Hello, this is the response I have received from big lots. I have clearly stated that the manufacturer had closed their doors even before they sold me the couch. I have a broken couch and now that they have closed all of their credit cards my credit score has gone down. I would appreciate at least them paying off the rest of the couch through commenity and or a full refund. Furthermore, let me know what I can do to continue to file this complaint. 

    • Initial Complaint

      Date:03/08/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a very very large order at the beginning of February. It STILL has not been delivered. I ordered from Big lots because it popped up during a game I was playing on my phone. It said I could only make a $50 order, so I made 3 or 4 different orders. Everything from furniture to laundry detergent.. I don't know what is taking so long to be delivered.

      Business Response

      Date: 03/12/2025

      2228229

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of Big Lots ************* Team has followed up with ***** ******** and reviewed their concern. After reviewing it appears the order was placed on a fraudulent site. As Big Lots is in liquidation online ordering was discontinued January 1, 2025. Mrs. ***** was advised to contact the bank immediately. Big Lots considers this matter now closed.

      Big Lots thanks ***** ******** for their feedback and the opportunity to review this concern.

      Thanks,
      Big Lots *************     

      Customer Answer

      Date: 03/12/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** ********

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2025 my wife and I went to big lots in ****** to purchase an outdoor patio dining set. The store going out of business so they were having massive markdown sales. The original price for the patio set was $700. We received 50% off and paid $350. I purchased this item with cash and have all the original markings in box the product that sold to me came without an entire back to one of the couches making this piece of furniture unusable there was no indication on the box That there was any missing pieces. Due to them going out of business there is no returns allowed. After speaking to the store manager, she me that there is nothing that they can do because she could risk losing her job doing a refund. She has reached out to her districtmanager with no return call or information to give Me. I tried the corporate phone number and all numbers have been disconnected. I am at a loss here and not sure what to do butI feel like what happened was completely unethical and possibly illegal. Please help me resolve this issue.

      Business Response

      Date: 03/10/2025

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of Big Lots ************* Team has followed up with ****** Stetson and reviewed their concern. We have attempted to reach out to Mr. ******* and unfortunately, have not received a response.  Big Lots considers this matter now closed.

      Big Lots thanks ****** Stetson for their feedback and the opportunity to review this concern.
      Thanks,
      Big Lots *************

    Big Lots Stores, Inc. is NOT a BBB Accredited Business.

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