Business Profile
Discount Stores
Big Lots Stores, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Big Lots Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 85 Customer Reviews
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Review fromvictoria S
Date: 03/25/2025
1 starBig lots closed its stores and brought my credit score down because they closed all accounts Not fair what can be done to restore my credit score because of their closingReview fromAnnie K
Date: 03/08/2025
1 starAnnie K
Date: 03/08/2025
I am writing to formally file a complaint against Big Lots regarding a $120 gift card that I am unable to use due to the companys failure to honor it before closing its location in my area.I received this gift card in good faith, assuming it would be valid for purchases at Big Lots stores. However, when I attempted to use it at my local store before it went out of business, I was informed that they had stopped accepting gift cards a month prior. I was given no prior notice of this policy change, nor was there any clear public announcement regarding the inability to use gift cards during their final month of operation. As a result, I now hold a worthless gift card and have effectively lost $120 that I rightfully own.I believe this is an unfair and deceptive business practice. If a company chooses to stop honoring gift cards, it should provide adequate notice to customers and offer a means of redemption. I am requesting that Big Lots either reinstate the value of my gift card or provide an equivalent refund for the amount I am owed.I would appreciate the BBBs assistance in addressing this matter and holding Big Lots accountable for their handling of gift cards during their business closure. Please let me know if you require any additional information to process my complaint.Big Lots Stores, Inc.
Date: 03/12/2025
we're sorry to hear that. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromErika L
Date: 03/01/2025
1 starErika L
Date: 03/01/2025
Very disappointed. This website is a scam. I put 2 orders in and was charged on my card. Its been well over a week and nothing has been shipped. I tried emailing them, but it came back that the email doesnt exist. I am very upset and want my money back. Im obviously not getting what I ordered.Big Lots Stores, Inc.
Date: 03/06/2025
*****, we're sorry to hear that. We want to look further into your concern. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromOrlando B
Date: 01/22/2025
1 starOrlando B
Date: 01/22/2025
Good afternoon,I attempted to purchase two electric fireplaces online for pick up in the store. Both fireplaces were 54% off. I was unable to complete the sale through the website, even when using two different credit cards. My mother and brother went to pick up the items in the store this morning and were denied the advertised 54% off. The store manager and employee refused to honor the online sale price, even though the store was going out of business. They insisted on charging full price for both items. When I attempted to call customer service, I was told that they did not see any reduction in price and the call was disconnected. When I called back and spoke to another representative, I was told that the website was down since January first. However, the website is working up until the point of purchase. I was also told that for the price of items in the store are at the discretion of the store manager. I find this practice and experience to be very deceptive and deceitful for the consumer from a national company. They should be held accountable for these actions.Big Lots Stores, Inc.
Date: 01/28/2025
******* *********-*********, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromSharon K
Date: 01/19/2025
1 starSharon K
Date: 01/19/2025
Got my bank info. They Shut their website down. ***** has no information about my confirmed package. This closeout is a big scam. Even the store doesn't have my order. Sadly disappointed .Big Lots Stores, Inc.
Date: 01/23/2025
******, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromJohn r
Date: 01/18/2025
1 starJohn r
Date: 01/18/2025
I have been a customer of your ********************** for over 30 years at your stores in ***************. Had a horrible experience at your location on ******************* here in ************ ** with my $300 gift card that I have had as a store credit from a warranty issue with my furniture from Big Lots. I was so excited to use this today since things were even discounted because the store is closing soon. Unfortunately, I see at checkout that the store has a sign that gift cards cannot be used in the store as of yesterday the 17th. The store manager was very rude about this with me just kindly asking for an exception. He had no apology/courtesy or anything and rudely kept saying "your gonna have to email them, there is nothing I can do"So, today the 18th I just called your ***** number to explain my situation and what the store manager told me to do. The 2 customer service **** I spoke with had a generic reply that gift cards can only be used as of yesterday. I asked to kindly to please escalate this and please let me speak to a supervisor and I was hung on 4 times! 4 times in a matter of 10 min. Kindly asking to speak to a supervisor and they disconnected the call. I called again and this time I recorded the call and asked for a supervisor and she put me on hold for 10 min and said her ****** ***** said there is nothing we can do and then hung up on me again! I have an audio recording of this phone call for proof I understand yesterday was the last day to use this gift card apparently, but there must be an exception that can be made here. I had no idea of knowing this as a customer prior. I have $300 on this gift card that was issued to me directly from Big Lots and I need at least to be reimbursed or a refund check issued to me. This would be very unethical to deny my gift card and not offer a reimbursement. Big Lots is still open here for business how, so how can you deny the gift card?A customer for 30 years, please dont end on this note. Please make it right.Big Lots Stores, Inc.
Date: 01/23/2025
****, we're sorry to hear that. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************John r
Date: 01/27/2025
I did and your customer service **** hang up on me everytime! I keep asking for a supervisor to help me and you hang up on me. You stole $300 for me and no person from your Company wants to make this right. I have emailed your leadership teams at Big Lots over 10 times and not a single reply. This is by far the worst customer service I have ever experienced in my life. I have been going to Big Lots for over 30 years. I am shocked that not a single person at Big Lots is wanting to help me. So I will be posting this in other places and share the audio recordings of your horrendous customer service.Review fromMichael V
Date: 12/29/2024
1 starMichael V
Date: 12/29/2024
This location is part of a scam. Going out of business, not going out of business? No notice to customers about no return policy or going out of business, verbally, with signs or online. Don't shop this location. My daughter is out $50 due to no fault of her own. They would not refund or exchange two defective Christmas items.Big Lots Stores, Inc.
Date: 01/02/2025
*******, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromAmanda C
Date: 12/26/2024
1 starAmanda C
Date: 12/26/2024
Ordered a York table and chairs set online and received a Yorktown table. Not what I ordered but called to say I would keep the table but would need to be refunded the $200 difference since I now needed to buy chairs. 5 days later got a response that I would have to contact the store since it was a direct ship order. The store tried to say it wasnt a direct ship store and I must have had somebody pick the order up. When I explained it was an online order and the customer care **** told me to call them directly they said they could not find my order in the system. I told them my order number and they told me they didnt know what to do but I would have to come to the store to get a refund. I said Im not sure why. This was an affirm order online so there is no card to refund too, it needs to be refunded to the purchasing payment method. She told me she would have to talk to the furniture manager who was off that day and would be in the next and get back to me and it has been another 4 days and nothing. Just because the store is closing doesnt mean you dont do right by the customers you do have. I need a refund and I shouldnt have to go to the store when the order was placed online.Big Lots Stores, Inc.
Date: 12/30/2024
****** ****, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromCheryl V
Date: 11/19/2024
1 starCheryl V
Date: 11/19/2024
I called Big Lots store in **************** today after I saw online this store was closing. I started my conversation with I heard some bad news you were closing and can you please tell me the date so I can get there. The response from the lady that answered was horriffic! She was so rude and said to me Why would you call and ask that? That's horrible of you!! Well idk, maybe because I am a long time customer and wanted to come shop there before they close permanently!!! She refused to help me and continued to be extremely rude so I said Well now I won't be shopping there or any other Big Lots because of her. And I will make sure to tell all my family and friends not to go there either.Sorry the store is closing but while still open you should not have a horrible, nasty person answering the phone! Because of her they lost many customers. Do not go to **************** **********************!!!!!!!!!!!!!!Big Lots Stores, Inc.
Date: 11/20/2024
******, we're sorry to hear that. We want to make it right. Please reach out to our ************* Team at ************ to report your concerns or click the link below.
******************************************************Review fromCaitlin K
Date: 09/25/2024
1 starI had possibly the worst customer service experience I've ever had with this company. With no fault at all to their very friendly underpaid, outsourced CS agents. I had accidentally placed an order online and immediately called CS to cancel. Was told they would cancel the order and call the 3rd company who delivers. The next morning I received a text that my delivery was on it's way so I called back CS and this time was told that I would have to call the 3rd party myself to cancel. Asked if they could transfer my call to them, as I was on the road with two kids and it was difficult to write down a number. They could not transfer my call, I'm sorry, it's 2024 and Big Lots has NO capability to transfer a call or 3 way call? I called 3rd party to cancel, order still arrived and I had to reject it. Received a text that my order was "delivered" and no further communication that my order had been cancelled or returned. Called back CS to confirm my order had been returned that I would no incur any fees and that my refund is being processed. They again told me that I needed to call the store it was purchased from. Store I purchased from? This was an online order. They could not confirm with me what store it was shipped from and again would not/could not transfer my call. Could not confirm anything about my return or refund. My order didn't even specify which store it was shipped from. Thankfully a sales *** at my local store told me to search online and see which store had the item in stock. I'm so confused why to even have a customer service department if they are essentially useless to customers. This was super frustrating for me, I did finally get confirmation that my return was received and my refund will be processed. I have very low expectations that will be processed without an issue and I'm praying that I do not have to pick up the phone and dial that useless customer service number. I'll NEVER purchase from here again and will be advising my friends against it.
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