Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          National Auto Care Corporation has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNational Auto Care Corporation

            Extended Warranty Contract Service Companies
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            440 Polaris Pkwy Ste 250

            Westerville, OH 43082-6082

            Get Directions
            Visit Website
            Email this Business
            (800) 548-1875

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.36/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            87 complaints closed in last 3 years

            42 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/23/2010

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers third party administration of extended auto warranty products , F&I products, administration, consulting services, training and marketing support to independent agents, insurance companies, financial institutions, third-party administrators, credit unions, and auto manufacturers.

            Products & Services

             Third party administration of extended auto warranty products , F&I products, administration, consulting services, training and marketing support to independent agents, insurance companies, financial institutions, third-party administrators, credit unions, and auto manufacturers.

            Business Details

            Headquarters
            440 Polaris Pkwy Ste 250, Westerville, OH 43082-6082
            Email this Business
            BBB File Opened:
            3/1/1987
            Years in Business:
            40
            Business Started:
            4/16/1984
            Business Incorporated:
            4/16/1984
            Accredited Since:
            11/23/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • National Auto Care
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Ms. Christina Schrank, COO
            • Mr. Joe Ross, Director of Claims Relations
            • Mr. Tony Wanderon, CEO
            • Ms. Courtney Wanderon, Vice President of Sales
            • Ms. Christy Hardison, Company Contact
            • Mr. Scott Little, Vice-President of Claims and Customer Service
            • Mr. Spencer Wanderon, Vice President of Sales
            Contact Information

            Principal

            • Ms. Christina Schrank, COO
            • Mr. Tony Wanderon, CEO

            Customer Contact

            • Ms. Christina Schrank, COO
            • Mr. Joe Ross, Director of Claims Relations
            • Mr. Tony Wanderon, CEO
            • Ms. Courtney Wanderon, Vice President of Sales
            • Mr. Scott Little, Vice-President of Claims and Customer Service
            Additional Contact Information

            Fax Numbers

            • (614) 438-7423
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            87 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased Gap Insurance on 5/6/2023 from National Auto Care through a dealership and on 6/23/24 totaled my vehicle. I was not at fault and sent in my paperwork after the insurance company finished their investigation. There has been no resolution to countless emails and voicemails to the adjustor Lashuntre Williams assigned to my case. The lender claims I have a deficiency balance of $2504.42 with an interest of $1.50 a day to accrue if the balance is not paid by 7/07/2024. This is extremely unprofessional to not respond to a customer's concerns about such a serious matter. This accident caused me to lose transportation, and I was injured. This is added stress and I need the matter resolved as a possible.
            Read More
            Read 86 More Complaints

            Customer Reviews

            55 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maribel H

            07/19/2024

            This is the absolute worst company I have ever dealt with. We had an RV bath on fire, had GAP coverage with this company. Filed a claim 3/2024, till this day only received initial email from claims adjuster and have not heard from her since. Within days we provided all requested documents only to be told in May that we were missing some bank info. Immediately emailed them the requested info on 5/9 and it is now late July and I have called almost daily for the past week and still no response. When I call the general line I am told that they are emailing the adjuster to provide and update and still NOTHING. This business is a joke, why pay for GAP insurance if the company is just going to take months to process your claim. My own insurance took less than one month to process my claim. If you can avoid this company please do!!!

            National Auto Care Corporation Response

            07/24/2024

            Thank you for forwarding this comment to us. We will contact **************** directly to address her concerns.
            Read 54 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.