ComplaintsforFlorence Construction Company, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am personally over age 81 and need this resolved now. The owner of the business, ***** ********, insisted on prepayment in full, or 90 percent of the amount due. Then after a time frame of 6 weeks or so, informs us the item that was on order arrived damaged and needed to be returned! Then after another 6 weeks or longer informs us he needs to order the items from a different company. However what occurs next is we are told because the item was a special order a refund could not be made! Our contractor now tells us he would have his company attorney look into the problem and send them a letter demanding a refund due to the time involved, (ordered Nov. 3rd of 2023 it is now April of 2024).
From this point on our contractor keeps giving us dates when he will return our payment as he has now admitted to us that he never ordered the materials in the first place!! This admission of theft by him occurred once we started asking for the letters his attorney had sent out, and copies of the orders for the material we paid him $7200.00 for. We have since found out he has done this same type of Scam to other people.
Initial Complaint
07/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company and delt directly with the owner, Scott F*******, since January 2023. The scope of the job was a garage addition/conversion, as well as multiple other home improvements in the existing house (interior and exterior). The whole project was roughly $70,000. Starting in March, the work became shotty, he and his employees would only work a few hours a week and it just became a horrible relationship. I'm unhappy with a large number of items, many of which I have decided to fix myself, mainly due to Scott's inability to show up and complete the work in a timely manner or even at all. I still have multiple things that need fixed, but the main issue I am having is getting Scott to finish the job (of which I've already paid him nearly the entire project amount). We were supposed to have our custom sized shower door installed in early May. That turned into, late May. Then it turned into mid-June. Then excuses (like usual) started piling up about the shower glass being broken. Shortly after July 4th, Scott has completely ignored me and refused to address the issue. I've even asked for the contact for the shower glass so that I could address it myself, and bypass Scott. However, for the past 4 weeks, Scott has completely ignored me. He refuses to call me, or even acknowledge my questions. The final straw was last week (07/27) when Scott finally text me and said he would call the next day and address everything. Like usual, he never called, and I still have not heard from him. Our project was supposed to take roughly 3 months. We're double that currently. This is all due to Scott's inability to manage a company and his customers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.