ComplaintsforOhio Golf Co
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 12th, 2023, I placed an order with the Ohio Golf Co. for a custom made Ohio State “Silver Bullet” putter head cover. The total cost of the item, plus tax and shipping, was $161.87. Several weeks passed after placing the order, and I received an email from the Ohio Golf Co. apologizing for the delay in shipping the item I purchased on 3/12/23. The owner of the company, ****** ***********, noted that his business partner had come down with a significant health issue which slowed down production. As a “thank you” - Ohio Golf Co. offered a $50 discount on another head cover. I had already bought one and it was nice quality - and I wasn’t in a hurry - so I decided to take them up on the offer and bought a Hybrid head cover on May 3rd, 2023. The total amount, plus tax, shipping, and MINUS the $50 discount was $80.63. The total cost, combined for both orders, is $242.50. On July 18, 2023 - I received an email from Mr. *********** informing me that I’d receive a refund for both orders because his business partner had a long recovery ahead of him and they couldn’t keep up with the orders. I received several emails “confirming” that the refunds we made - but they never hit bank account/credit card. I asked them to confirm which card I used - but never heard back from them. I sent MULTIPLE emails asking him to send me a refund, and if needed - write me a check in the amount of $242.50. **** has never responded to a single email that I’ve sent and I believe he is trying to STEAL the $242.50 that I paid for two head covers without issuing a refund - which was promised. I wonder how many others have experienced the same thing, or have just assumed the refund was made without confirming that it actually was.Initial Complaint
09/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 6/13/23, I ordered an Ohio State blackout mallet putter cover from Ohio Golf Co. from their online store (order#****). I paid $161.87 via credit card ($145 + tax and shipping). At the time of the order, it clearly stated on the website that there was a 4 week lead time on the putters. On 7/24/23, 8/5/23, and 8/22/23, I reached out via email because I never received the putter. I also reached on Facebook messenger and called (had to leave a message). On 8/24/23, I finally received a response (an email) stating my credit card was refunded without any other explanation, however my card was not refunded. I then followed up on 9/7/23 via email, as my card had still not been refunded. No response. I then reached out via social media Facebook messenger on 9/16/23, again inquiring about the refund. No response. I tried calling - no response. I just want to be refunded my money. This company is terrible at ANY type of communication.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.