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Find a Location

Iron Pony Motorsports has 1 locations, listed below.

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    Business ProfileforIron Pony Motorsports

    Motorcycle Supplies

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers motorcycle and ATV parts, accessories and apparel.

    Products & Services

    motorsports products

    Business Details

    Location of This Business
    5436 Westerville Rd, Westerville, OH 43081-8939
    BBB File Opened:
    1/1/1974
    Years in Business:
    52
    Business Started:
    1/1/1972
    Business Incorporated:
    11/1/1975
    Type of Entity:
    Corporation
    Alternate Business Name
    • Pony Powersports Group LLC
    • Iron Pony Motorcycle
    • Iron Pony Motorcycle Group, Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 8:00 PM
    T:
    10:00 AM - 8:00 PM
    W:
    10:00 AM - 8:00 PM
    Th:
    10:00 AM - 8:00 PM
    F:
    10:00 AM - 8:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Chris Jones, Owner
    • Ms. Tammara Jones, Vice President
    • Mr. Cory Atwood, CFO
    • Mr. Jeff Cole, Service Director
    Contact Information

    Principal

    • Mr. Chris Jones, Owner

    Customer Contact

    • Mr. Chris Jones, Owner
    • Mr. Cory Atwood, CFO
    • Mr. Jeff Cole, Service Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    Bought 2023 MT-10 'over the phone.' Gave Down payment via CC and mailed in a check for the balance (paid cash, about 9 May 2023). My brother picked up about a week or so later. They issued a 45 day temporary tag. I was a week out of expiration and called/emailed ( a few times, and finally a response) asking where the title was. They put a lien on the bike and mailed to a bank. They told me, after several more calls/emails that it would take some effort to get the title backed out so they could issue me a new one. After yet another call, they said "don't worry, you'll have it before you expire on 8 July.' I expired and then they finally said they have the title in hand, and will Fedex next day (this was 12 July) for 13 July delivery. This was the third fedex overnight promise (first two had to do with payment and paperwork delivery), and now today 17 July there is still no Title. I had to file a complaint with the BBB and OH Consumer Protection devision. I bought a new vehicle, cash, and over 2 months later am deprived of use due to absolute lack of concern. It's a big shop, and they'll pull out all the stops for the sale -- and then you're just a number, at the back of the line. They just don't care at that point. Recommend do not use -- if there's a problem; you'll have that problem for months.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacob O

    1 star

    03/19/2024

    Bought a 15 road glide from iron pony with 5,000 miles on it. Yes I did not purchase warranty to go with bike. However, was told the bike was inspected and passed inspection. 2 days after bringing bike home I had to add 3 quarts of oil as it was pretty much out of oil. Called service department after bringing bike home because bike was smoking randomly and was told that it could be normal because of the bike sitting on the floor for awhile and was told that it’s sort of normal for a Harley to smoke a little. Okay so I blew that off thought it was normal. Now bike has weird noise coming from motor and is back firing and smoking way worse. I have put 800 miles on bike and have had to put 7 quarts of oil in it since. Smoking way more when warmed up. Both spark plugs are completely fouled. Got with iron pony, was told on phone that I wouldn’t have to pay a dime despite not purchasing warranty and everything would be made right and repaired. Received a call that “bike was started and brought to temp and couldn’t reproduce any symptoms under any throttle position or any load”. They had no notes of the symptoms I reported of the bike smoking that much, how much oil I had to put in the bike, nothing about spark plugs or the noise I was hearing. Gaskets weren’t checked at first, rings and pistons weren’t checked at first. I had to call back and ask that those things be checked. Received a call back that both cylinders, rings and pistons, and oil pumped had to be replaced. Iron pony and now telling me I either have to pay for the parts, or pay $1,000 for warranty after I was told on the phone that everything would be repaired and handled without me spending a dime. Unhappy is an understatement and I don’t believe I will buy another thing from this place. I’ve bought two bikes and my family have bought dirt bike and several four wheelers. Will probably find someone else to service and work on I my from now on.

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