ComplaintsforIron Pony Motorsports

• Initial Complaint

  07/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought 2023 MT-10 'over the phone.' Gave Down payment via CC and mailed in a check for the balance (paid cash, about 9 May 2023). My brother picked up about a week or so later. They issued a 45 day temporary tag. I was a week out of expiration and called/emailed ( a few times, and finally a response) asking where the title was. They put a lien on the bike and mailed to a bank. They told me, after several more calls/emails that it would take some effort to get the title backed out so they could issue me a new one. After yet another call, they said "don't worry, you'll have it before you expire on 8 July.' I expired and then they finally said they have the title in hand, and will Fedex next day (this was 12 July) for 13 July delivery. This was the third fedex overnight promise (first two had to do with payment and paperwork delivery), and now today 17 July there is still no Title. I had to file a complaint with the BBB and OH Consumer Protection devision. I bought a new vehicle, cash, and over 2 months later am deprived of use due to absolute lack of concern. It's a big shop, and they'll pull out all the stops for the sale -- and then you're just a number, at the back of the line. They just don't care at that point. Recommend do not use -- if there's a problem; you'll have that problem for months.

  Business response

  07/25/2023

  We are certainly sorry for the inconvenience. Our administrative team and managers were in contact while the title issue was sorted out. Corrected title was mailed out July 12th through standard mail. We have contacted the customer July 19th through telephone and left a voicemail to confirm whether or not the title has been received or not, we have had no further contact. If there is any further assistance we can provide please let us know.

  Customer response

  07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  I knew,.eventually, I would receive the title.  What is unacceptable is it took 2 months to receive a title (paid cash for vehicle), and was unable to ride (expired temp registration) for 20 days, because of the complete lack of care or regard for the customer.  There was a promise for dedex deliveries, and none of that ever happend.   Everything was for their convenience and done when they got around to it.

  
  Regards,
  
  ****** ******

• Initial Complaint

  06/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see the attached documents for best description of events. I am asking that Iron Pony refund me cost amount of the fairings ($588) if they cannot get the original 4 replacements to me within a week. I was told by the end of June and have now been told they do not know when. The lack of accountability with communication and quality of work is negligent.

  Business response

  06/29/2023

  We were able to discuss the situation in a phone call with ****** Tuesday 6/27. We talked through what had happened and came to an agreement that a refund for the service bill would resolve any/all complaints and claims regarding this vehicle. A credit has been issued in the amount of $1,718.76 back to the credit card ending in ****.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  purchased items from the store on 12-10-22, trying to return 2 items, went to their web site and left an email as directed, never received a reply, called the store and was transferred to a voice mail, left a message no reply, called another number again left a voice mail no reply and the instruction on the voice mail say I can go to "ironpony.com/returns" and fill out a return form, but when you go to the site you get an error message that says that page does not exist

  Business response

  12/15/2022

  We have received Mr. ********** voice message and were unable to reach him by telephone. We have sent an email giving the necessary return details should he need to mail the items back to us if he is unable to return them to our retail store. We are sorry for the inconvenience.

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We dropped off our Honda pioneer 1000 to be fixed in May’22. It is now Oct ‘22 and they are not working on a timely manner to discuss with Honda & us about a warranty issue. Each party is telling us they are waiting for other to get back to them. This is a brand new UTV with 400 miles and the bearing should have never seized in front deferential causing the ball joint to snap.

  Business response

  10/10/2022

  As of 10/4, our Service Manager has been in contact with the customer regarding the vehicle and the warranty declination by the manufacturer. An agreed upon price to resolve the outstanding issues and complete the service has been made and the work is currently in process.

  Customer response

  10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2021 Polaris sportsman 570 from them, 2 weeks within having it I started having problems with going through simple puddles it would flood the clutch housing, I took it in for services to be covered under warranty they failed to find the issue and denied my coverage, I recently found the rubber seal on the back side of the clutch housing was only half way attached and there was no metal clamp holding it on. Customer services was terrible, it seemed as if they treated me like I was trying to get something for free from them

  Customer response

  02/28/2022

  I’m not after money, I never was, I want the dealership to take responsibility in their error, from the get I was treated as if I was only looking for a hand out, that is not the case at all, i wasted my time for 3 weeks after being assured by the guy in service that “they would fix it, and it would be covered” i want the company to make it right since I found the problem after they said there was no mechanical problem but it was rider negligence. 

  Business response

  09/07/2022

  Original repair order 40973 was covered under goodwill by our company. We additionally reached out to My Ayers to arrange another attempt to address any further issues and have not received any further contact. If we need to bring it back in for additional repair we will be happy to schedule it. 

  Customer response

  09/09/2022

  The repairs was not done, instead of thoroughly inspecting the machine for the warranty work they simply wrote it off as “rider negligence” I had to find and fix the problem myself, I don’t want anything from the business, I only submitted this in efforts that another consumer would see it and take their business elsewhere.. 

• Initial Complaint

  01/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Iron pony was hired to repair my four wheeler last year, it was an insurance claim and they required full payment up front. After having my machine for 6 months they returned it not completed becausse of parts avaliablity and stated they would compete the installaion at a later date. After months of arguing and emails they finally ocked my quad back up to finish the work they were paid for. After they stated the work was completed they dropped my four wheeler back off and it is still not working, there are still things not working and thet are offering no warranty or offering to correct issues.

  Business response

  01/25/2022

  ******* **** did have repair work for an insurance claim completed by Pony Powersports between February 2020 and May 2020. Per the customer's request, Pony Powersports's Service Manager, ***** *., has contacted the customer to offer to review the work on his atv and any concerns the customer has with the service work that was previously completed. ***** *** **** ** ********* ******** ** *************

• Initial Complaint

  11/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a brand new 4 wheeler on April 6 2021 for $5350.37. Within 2 weeks and very little riding time it needed to be picked up for a transmission issue. It was in the shop for approximately a month and a half before it was returned. After it was returned it was not ridden very much and again had transmission troubles however this time was worse than the last time. The transmission leaks gear oil now and had metal shavings in the case. Iron pony stated that it was fixed the first time but I feel that it was not fixed correctly. The fourwheeler has now been in the shop for a few months and still no resolutions. I have asked for it to be replaced, or to be refunded however I have not been given a clear answer. This four wheeler has been in the shop longer than it has been at my house.

  Business response

  11/15/2021

  The backordered parts that have been on order from Kawasaki for several months have finally arrived.

  The customers unit is scheduled for completion on 11/16-11/17.

  Kawasaki is extending the warranty on this unit so it will be covered for a total of 4 years.

   

  Customer response

  11/15/2021

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  **** ******

  Customer response

  03/16/2022

  Hello, as you can imagine our brute force has not been rode much due to the weather. I was re arranging my garage when I noticed that the brute was leaking gear oil from the transmission. At this point I am over this machine. What can we do about this?

   

  Business response

  09/07/2022

  An agreement was reached with Mr ****** as of 6/21/22. Pony Powersports purchased back the vehicle in question at an agreed upon price as well as returned him his winch. We consider this matter resolved. Our apologies for delayed reply.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩