Customer ReviewsforIron Pony Motorsports

Bought a 15 road glide from iron pony with 5,000 miles on it. Yes I did not purchase warranty to go with bike. However, was told the bike was inspected and passed inspection. 2 days after bringing bike home I had to add 3 quarts of oil as it was pretty much out of oil. Called service department after bringing bike home because bike was smoking randomly and was told that it could be normal because of the bike sitting on the floor for awhile and was told that it’s sort of normal for a Harley to smoke a little. Okay so I blew that off thought it was normal. Now bike has weird noise coming from motor and is back firing and smoking way worse. I have put 800 miles on bike and have had to put 7 quarts of oil in it since. Smoking way more when warmed up. Both spark plugs are completely fouled. Got with iron pony, was told on phone that I wouldn’t have to pay a dime despite not purchasing warranty and everything would be made right and repaired. Received a call that “bike was started and brought to temp and couldn’t reproduce any symptoms under any throttle position or any load”. They had no notes of the symptoms I reported of the bike smoking that much, how much oil I had to put in the bike, nothing about spark plugs or the noise I was hearing. Gaskets weren’t checked at first, rings and pistons weren’t checked at first. I had to call back and ask that those things be checked. Received a call back that both cylinders, rings and pistons, and oil pumped had to be replaced. Iron pony and now telling me I either have to pay for the parts, or pay $1,000 for warranty after I was told on the phone that everything would be repaired and handled without me spending a dime. Unhappy is an understatement and I don’t believe I will buy another thing from this place. I’ve bought two bikes and my family have bought dirt bike and several four wheelers. Will probably find someone else to service and work on I my from now on.

Terrible we brought two kids 4 wheelers in 2021 they never worked for the summer of 2022 when we got them they kept stopping and would not start back up in 6/23 we took both back to the company in 7/23 they called said they was ready we picked them up and paid over 700.00 dollars before we left the lot we left one of the wheelers cause it still did not start we took the other wheeler two days later it would not start we called them several times in July they said it would be ready wetook the other wheeler back July cause it would not work every time we called after they have already been paid they kept saying it will be ready in a couple days well now it is September and they are still not resdy after they have been paid my grand kids have not really rode them since we purchased the 4 wheelers in 2021 and we are still paying on the 4 wheelers Mr. ****** ********** keep giving us the run around.

This is a terrible place with terrible customer service. The service manager is a joke. My son bought a Segway, Fugelman SIDE by SIDE. He brought it home and it did not run properly. The coil pack was on backwards, the O2 sensor was hooked up backwards, engine was not running properly. And, Iron Pony or Segway are not standing behind their product. Don't purchase anything through them as they don't stand behind their products.

Bought a brand new bike. Asked for a specific model verified with the sales person several times and the financial officer several times. I did sign the paperwork so legally they don't have to make it right but doesn't excuse that you can't trust them to sell you the bike they say they are selling you. Spoke with them to try and see what we can do. They said tough shit not our problem.

Dec 8 2022. I was at Iron Pony yesterday to buy a full coverage helmet. I bought one online and it was too small. Rather than do the mail order run around I drove up to the business. They gave me full credit for the helmet and I used that credit on another helmet that did fit. I found the service counter staff, the electronics clerk and Blake back in the helmet department to be helpful and product knowledgeable. I would never have gotten all I needed on the helmet with Blake's guidance. They were recommended to me at my Ohio BMV motorcycle course and the instructor was right on the money.

********* service department, The worst. I brought my motorcycle in to get serviced. I now have scratches on my bike and a USB port installed incorrectly. They also broke the throttle sensor and had to replace as well as lost half the lights I paid to be installed. I am back at ********* because my bike will not move out of 1st gear. It has been there for six weeks, and we are continuing to get the runaround about when my bike will be finished. The service team keeps saying they are working with Can-Am to fix the bike. It took the service team and Can-Am a month to find out what was wrong with the bike. I called *********, asking them to check certain parts of the bike where the problem may be. They kept checking things on the bike that had nothing to do with the problem. My wife went to ********* several times, and no one seems to be on the same page. I called the service director ***** who informed me that my bike would be done by a specific date for my family trip. When that date came, the motorcycle was still entirely apart and no one called me to give me an update. Now here we are about six weeks in, and ********* still has my motorcycle claiming that Can-Am forgot to ship a part. Yet we were told that all parts were in, and the tech was putting my bike together. When you call and speak to someone in service, they keep giving us the runaround, telling us that they are going beyond for us and putting other peoples bikes aside to fix ours. To my understanding, when the part comes in on a bike that has been sitting for over a month, that bike would need to be fixed first. When asked can they track the package, we were told they dont get tracking numbers from Can-Am. So let me get this straight when I place an order on Can-Am I receive a tracking number, but when a dealership places an order, Can-Am doesnt provide ********* with one. When I ask can they call me back with an update, I am told that they will do their best to give me an update and never call.