Business ProfileforExpertPay

On May the 1st I paid child support through Expertpay to the ** ********** ** ***** ******* ******** to the amount of $500 but my account was debited twice with 2 separate transactions of $500 each suming up to be $1000 by Expertpay. And as such this caused an overdraft fees of $10 to my checking account since there wasn't sufficient money to cover that amount. I did paid the overdraft fee but later I got an email saying my account has been closed since one of the transactions didnt go through. They did refunded the extra $500 but I was told for my account to be reopened with Expertpay they have to charge my checking account the sum of $50. Initially I accepted thinking that was meant to verify my account and as such the amount will be refunded back since it wasn't my fault that their system debited my checking account twice. I waited a couple of days but my account wasn't credited and I called them and they refused to credit my account. I later called my bank and filed a complaint and they got my $50 back. The issue is they have refused to reopen my account saying unless I pay the $50 and I don't think that's fair since it wasn't my fault but theirs. Now I am unable to continue paying my child support and I running behind since it has been almost a month now that they haven't reopen the account.