ComplaintsforBarcle Properties

• Initial Complaint

  07/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I rented a condominium apartment (******************************************************************************) from 2020 to 05/31/2024, from Barcle Properties. I submitted my 60 day notice on March 21, 2024, to ***********************************. On May 31, 2024, I moved out and handed my keys to the on site maintenance man, ******. He did the walk through with me. He said everything was okay, will need some spot painting. He wasn't sure if I would be charged or not. I cleaned the apartment thoroughly, I had my original move sheet from when I moved in (2020), to make sure I wouldn't be charged for anything else.On June 5th. I texted ******** to check the status of my security deposit. He texted me back on June 7th, stating, "It will take a month for us to receive the utility bills and mail a check to your current address. Check back in a month". I stated okay, and provided him with my current address. On June 25th. I texted ******** stating, "I visited the portal and see I have a balance of $245.00 for the water and electric bill for June. I inquired if I am to pay it or will it be deducted from my security deposit. I also asked when my security deposit would be issued. I texted him again on July 2nd. He texted me back later that day. He stated he talked to management and they are going to update my account with the utility charges and any other charges, and a check will be sent next week. I questioned any other charges, he gave me some excuse about the bathrooms. I texted him on July 8th, still no check. July 10th, he texted me stating my charge for the water and electric is now in the amount of $472.26, it will be deducted from my security deposit. I requested a copy of the water and electric bills. I texted him again on July 11th and on July 13th. He has not responded, and I still have not received my security deposit, or any correspondence regarding any other charges. My last communication with ******** was on July 10th, it is now July 25th. I appreciate your assistance. Kind regards, ***************************

  Customer response

  08/01/2024

  
  *************************** <*********************>
  Attachments
  Jul 30, 2024, 10:10 PM (2 days ago)
  to disputeresolution, ******
  
  RE: ID number #********
  
  I have attached a copy of my lease from T & R Properties who were managing Dorothys Creeks Condominiums, before Barcle Properties became the new owners.
  
  I have also attached a copy of the Move-in / Move-out Condition form. Unfortunately, it is my copy and it is  very light and the comment section isnt showing.
  
  I appreciate your assistance in this matter, and hope it  this can be resolved soon.
  
  Thank you again.

  Business response

  08/05/2024

  We have had some delays in closing out the tenants account. Her account balance deposit will be mailed out to her in the next 2 business days to the forwarding address.

   

  Thanks.

  Customer response

  08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22046390
  
  I am rejecting this response because: 
  
  Regards,
  
  ***************************

  Customer response

  08/09/2024

  I am rejecting the company's response because: I received the requested utility bills to review, and they were charging me too much. They are supposed to be issuing me a corrected check for my security deposit. I inquired when it would be mailed. I have not heard back from the company. I was told before they would place my check in the mail. I didn't hear back from them. I really don't trust this management, especially since they were going to over charge me for the remainder utility bills. I would like the claim to remain open.

  Business response

  08/30/2024

  The Rental Deposit has be settled and the Ex-tenant has acknowledged receipt of receiving. Thank You

  Customer response

  09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  **************

  **************************** 22046390

  Barcle Properties

  Sep 6, 2024 1:01 PM

  1

  
  
  Regards,
  
  ***************************

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