ComplaintsforThe Window Man of Ohio
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On August 15th The window Man (Troy H*******) sent ***** ******* (customer) an invoice for $630.00 to furnish and supply me with a SOFT-LITE Imperial Elite triple pane window, asking $315.00 down to order such window. I sent payment thru my ***** account, The window man (Troy H*******) replied back stating it would, take about 4 weeks for the product to be manufactured. I received a email message from The window man (Troy H*******) stating he received a manifest that the window order is expected to be delivered to his warehouse on September 9th 2023 and he The window man (Troy H*******) would reach out to me. I waited patiently and made several unanswered phone calls on September 20th, I then reached out to Mr. H******* by email and got a awkward reply (Sir contact me! 11pm? What is wrong with you sir?) so when I read this the next day I was baffled. so I sent him a letter via email, on September 22nd the reply stated that his Father passed. I replied with my condolences, I made more unanswered calls, so at this point I don't know what's going on.Business response
10/04/2023
Mr ***** *******,
My sincere apologies for the delays sir. Our company The Window Man of Ohio does not operate like this. ***** **** * ********* *** *******s is our warehouse. I am making arrangements with my foremen to get this handled. The blame, I take responsibility. I am dealing with health issues.
Sincerely, Troy H*******
Customer response
10/09/2023
Better Business Bureau:
I accept the business's response to resolve this complaint.
I appreciate the window mans team especially his foreman Bill for stepping up and helping out while his family gets through the battles of life.Regards,
***** *******
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Contact Information
Westerville, OH 43081-4171
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.