ComplaintsforTradingView, Inc.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was billed by this company for a subscription in the amount of $299,40. The charge was processed through ****** to my credit card on July 20, 2024. Prior to that I had never heard of Tradingview. I have every reason to believe the charge is fraudulent and filed a case with ******. The evidence tradingview sent of my transaction (pdf attached) shows an account with my name "with the registered account email of zoomusdesktopsupport.com" This in not my email account, so any purported communication was not received by me. In addition, it is impossible to contact this company - the "833" number tells you to open a case online, the 614 number goes to a full mailbox. Emails receive a response that they do not provide support by email. They tell me I need a paid account to receive support. I cannot logon to an account which I did not open. Even if I use the "forgot password" option, the information on how to reset my password will go the an email account that I cannot access. A legitimate business should have a way for a consumer to contact them for support. In addition, I don't think I should be responsible for a fraudulent transaction. I would also like Tradingview to confirm whether this account is being actively used and for what purposes.

  Business response

  08/01/2024

  I am sorry you had a bad experience with our service. 
  

  If you never heard of TradingView, but you are being charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  

  There is a solution for such cases, as explained in this Help Center article *************************7 
  

  In any case, we located the account and charge based on the information you provided and issued a full refund. Please note it can take up to 30 days for the money to arrive on your side, but it usually takes a few business days.

  Customer response

  08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  Regards,
  
  **** ******

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up for a basic free account in on 11/11/2022. On July 27, 2024, I was charged $323.36 - TradingView Receipt #etqfc14x. I have tried several times to cancel this account as I was being charged a monthly fee of $3.24. I was directed to go to either ****** Play or Apple. My account On ******************** shows that I have a Basic Free account. ****** Play shows I have no subscriptions, and Apple shows that I have a free subscription. The website says I have a PLus account under glodechdocorimach but when I click on that account and try to cancel, it says I have no active subscriptions. I have tried to use their website to file a complaint but I am only taken to a list of questions and answers. I have tried to call them but the phone number only directs me to the website. I have tried to contact them by posting on ******** but my posts are ignored or deleted.I am asking for my subscription to be canceled as, according to the no reply email I received, I will be charge again in 2025. I am also asking for a refund as I have not used this account since 2023.

  Business response

  08/01/2024

  I am sorry you had a bad experience with our service.

  Your account gdchalvet was never charged. It appears you have another account, called glodechdocorimach which matches with transaction ID ********. This account has the annual Plus plan and you have not logged into this account for a few months.
  

  Please note it is strictly prohibited to create more than one account, exactly for this reason: confusion between plans and accounts. 
  

  We canceled the annual Plus plan and issued a full refund. Please note it can take up to 30 days for the money to arrive on your side, it usually takes a few business days though.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for a 1-month free trial with TradingView on April 2, 2024. On May 2, 2024 it automatically converted the trial to a one-month paid subscription and USD 174.05 was charged to me via my ****** account. TradingView's policy per their website is that after a free trial, they will issue a full refund for an annual subscription if it is cancelled within 14 days of the transaction. I decided to cancel on May 9, 2024 via their website. On May 12, 2024, I received confirmation via email that my account was downgraded to a free/basic account. However, no refund followed. I called the 1-800 customer service number, but if one calls it, it redirects you to deal with the bot on their website. I tried to email them at [email protected], but I got a bounce back saying no email support is provided, I must get support from the bot. Their bot tells you they won't provide support if you don't have a "paid" account. I filed a dispute via ******. They told them that on May 2, 2024 a service was ordered, and that service was delivered, so the dispute is denied in TradingView's favour. TradingView also posts on their policy page that if one tries to file a dispute with ******, they will not issue you the refund. I feel like this is all unreal and could not possibly be happening on this planet. I am utterly shocked.

  Business response

  06/05/2024

  I am sorry you had a bad experience with our service.

  According to the billing history for your account, the following happened:

  On April 1st, you took the trial for the Essential plan.

  Since you never canceled the trial, it rolled into the annual Essential plan on May 2nd.
  

  On May 9th, you requested a partial refund via a ticket and indicated you wanted to continue with the plan. You then ignored the request to confirm this. 
  

  On May 11th, you opened a case via ****** to dispute the charge. You lost that case and ****** closed it in our favor in early June. 
  

  Since it is clear you do not want to stay with us, we just issued a full refund. Please note it can take up to 30 days for the money to arrive on your side. It usually takes a few business days though.

  Customer response

  06/09/2024

  This matter is nearly resolved, and I have accepted the refund offer proposed by TradingView. I am awaiting confirmation that the monies have been fully refunded.

  TradingView's facts about April 1st and May 2nd are correct. However, what transpired on May 9th is only partially correct, and the events between May 11th and early June are significantly misstated, in my opinion.
  

  On May 9th, I initially accepted TradingView's offer to keep the service at a 50% discount, resulting in a partial refund of $87.03. Contrary to their statement, I did not ignore any communication. No confirmation email was sent to me; I only interacted with their bot. Additionally, no partial refund was initiated. I attempted to contact them via their 1-800 number but was redirected to the bot. Similarly, my email to [email protected] was also redirected to the bot, stating that they do not provide support via email. Furthermore, I was unable to communicate with them online, as their bot did not allow me to create a second ticket or modify the first ticket, effectively locking me out. I wished to cancel fully as I was still within the 14-day grace period.
  

  On May 11th, I initiated communication with TradingView through PayPal, as it was the only way to get a message to them, given that they had effectively blocked all other forms of communication. I provided all the necessary information and requested a full refund, as I no longer wished to do business with them. I supplied evidence showing that I initially agreed to a partial refund but, when they failed to provide it, I canceled the services within the 14-day allowed period for a full refund. Despite this, they refused to provide any refund, even though they had canceled the service. Additionally, when they canceled the services, they made it clear that I could not contact them, as their bot only communicates with “paid subscribers.” This behavior is tantamount to bullying, as they canceled the service and simultaneously refused to provide the refund, which I consider to be unethical and dishonest.
  

  The reason PayPal ruled in TradingView's favor was that I had to select a reason from their dropdown menu, and I chose "Service not received." By this, I meant that I have no paid services but no refund was provided to me. TradingView's response to PayPal was essentially, "She ordered the service on May 2, and we provided it." While this is factually correct, they omitted the critical information that I decided against keeping the service and that they canceled it within the 14-day allowed period. This omission misled PayPal, resulting in their ruling in TradingView's favor—not because they acted appropriately, but because they withheld key information. Irrespective of how PayPal dealt with this, the facts of the case are the same as I have detailed here.
  

  I no longer wish to do business with TradingView. I accept the refund that they are now processing only after I sought support from the BBB. Their actions have been dishonest and reflect poorly on their business practices, in my opinion.
  

  Thank you for your attention to this matter.

  Customer response

  06/10/2024

  I have accepted the business's proposed refund solution. I was given the opportunity to provide a response as well. It is my hope that you will publish the messages fully, including the response I sent as I accepted the proposal. Otherwise, people will not be able to see the full picture of who they are dealing with regarding TradingView.
  
  Thank you for the support you have provided throughout this process.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2nd time within 6 weeks that this charge has been made on my account first one, I cancelled my card and somehow they now have new card and took it again

  Business response

  05/22/2024

  I am sorry you had a bad experience with our service. 

  The email you specified does not correspond to any account. Could you please provide the name of your TradingView account, so we can check the case?

  Customer response

  05/23/2024

  My name is ****** *****

  I do not have an account & never have had.

  Business response

  05/29/2024

  If you never opened an account with us and are being charged, then it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.

  To get further help from our side, including a full refund, we suggest you fill out our payment search form ****************
  

  It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form and help you get a refund.

  Customer response

  06/05/2024

  I am rejecting this response because: 
  I have never opened an account with this company so I have NO account information
  Regards,
  
  ****** *****

• Initial Complaint

  05/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an online software subscription for a couple years with a company called Trading View TV. I cancelled the automatic renewal in October 2023 ahead of the scheduled renewal in January 2024. This is how the vendor states on how to cancel subscriptions. Not by calling or emailing. But cancelling in my account profile On February 12th, 2024, TV charge my credit card $599.99 for a premium subscription for the new year of 2024. During the time I did have subscription with TV , I never purchased a premium plan. I always paid for a basic level subscription. So, when I discovered there was a renewal fee charged to my Visa card, let alone a premium fee. I was very upset. On February 15th, 2024 I became aware of the unauthorized charge to my credit card when I was reviewing my online banking from the Bank of America website. I immediately called BofA to report the unauthorized charge. I also, cancelled my Visa card too. Initially, BofA reversed the charge and credited me back the money. However, 15 days later they took the credit away. I called BofA back and spoke to the representative, ******. He filed another claim, but this time as a “dispute.” He told not to worry that he would take care of this matter. He asked me to fax him some receipts and assured me that I would not have to deal with this again. A couple weeks later, I was notified by BofA that my second claim was denied too. I’ve trying calling BofA but keep getting put on hold or redirected to the wrong department. When investigating more into TV, I discovered several recent reviews on TV, from current customers experiencing the same thing. This appears to be a questionable practice by TV. I need help in getting my money back. I have proof that I cancelled the renewal months in advance. And even when I became aware of the charge I called BofA immediately to dispute the charge. this is not buyer's remorse. This is an unauthorized charge by TV and BofA will not help. I want my money refunded to me.

  Business response

  05/22/2024

  I am sorry you had a bad experience with our service. 

  According to the billing history for your account, and you can also see this with the pdf document you included, you upgraded from the Plus plan to the annual Premium plan on 2024-01-25, without any additional payment. This converted the remaining days of the prior Pro plan into equivalent value days on the new tier. It is essentially the purchase of a plan and -as per our ToS- all purchases are recurring until canceled. Since this Premium plan was not canceled, it renewed when the remaining days had run out.

  Should anything like this happen again, I would advise you to create a Support ticket, asking for a refund. 
  

  In any case, it is clear you do not want to continue, so we disabled the plan and refunded you in full. Please note it can take up to 30 days for the money to reach you, depending on your bank. It usually takes a few days though.

  Customer response

  05/24/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The product advertised is designed to delay communication and provide information later than it becomes available which causes misinformation and is designed to MAKE you subscribe to a premium service I have loss over $1000 because of this

  Business response

  05/16/2024

  I am sorry you had a bad experience with our service. According to the billing history for the account associated with the email you added to this complaint, you took the trial for the Essential plan on 2024-02-25, which did not materialize in a paid plan. I am afraid I do not understand the issue, could you please elaborate on it or describe it in a different way? 

  Customer response

  05/16/2024

  I have a lifetime account with **** trader funding for data and it does not transfer so i am still subjected  to a delay in data after paying $150 for lifetime data 
  
  

  Business response

  05/29/2024

  Ok let me try to summarize your case:
  -You do not have a paid plan with us (TradingView). 
  -If you have an official broker, then you can check the following article to see if their data is supported on our platform (link redacted)
  -If the specific broker or exchange data is not mentioned in the article, then I am afraid we do not support it.

  Customer response

  05/29/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  05/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 6, 2024 I was billed for a yearly subscription that I thought I cancelled due to being billed the previous year when I didn't want it. Unlike the previous year, I realized that I'd been billed within their 2 week refund request window and did so immediately on the same date. I followed the automated prompts on their website which asked me if I was sure I wanted to cancel more than once, and I reaffirmed that I wanted to cancel and receive a refund each time. I was offered 50% off the subscription price to remain a customer for another year, and I rejected this offer stating that I only wanted a refund as I don't use the service. I was forwarded to a "customer service representative" but honestly I don't know if it was a human or a chat bot that asked me again to confirm that I wanted to cancel the subscription and be refunded. By this time I'd already made my desire to cancel and receive a refund clear at least 5-6 times. I was told that my request would be sent to the necessary department for processing. The refund never came. Later they sent me another email asking me to confirm that I wanted to cancel, which I didn't see due to it being sorted into a spam folder. I shouldn't have to confirm this many times. Once should be enough. If I didn't accept an offer to continue the service for 50% off, why would I want to continue at full price? This company is acting unethically in this regard and in requiring all support being handled by the website, which means they are avoiding evidence that can be used in chargeback and paypal disputes. A paypal claim has been opened, and their customer service says they can't issue a refund if a claim is open. This is a lie. They are trying to get customers to give up their buyer protection by cancelling the case which can't be reopened. They have since cancelled the service I didn't want to begin with, but I'm still on the hook for the bill.

  Business response

  05/14/2024

  I am sorry you had a bad experience with our service. According to your billing history, the following happened:
  

  Your annual Essential plan renewed on 2024-04-06
  

  Prior to this renewal the plan had not been canceled.
  

  That same day, you requested a refund via a Support ticket. You included a screenshot of this request. 
  

  That same day, our Support asked you to confirm the refund. You were also sent an email notification on this, which you included with the complaint.
  

  On 2024-04-09, 3 days later, you attempted to confirm the refund, but by that time the confirmation period had expired. The advice was to open a new refund request. This can be seen with the screenshot you included.
  

  On 2024-04-17 you opened a dispute with PayPal. When a paid plan is being disputed via our payment processor, it is disabled. This explains the email you received on April 18 (which you included with the complaint) telling you the account had been downgraded to the basic plan.
  

  The case is currently under review by PayPal. I am afraid that, while a review is underway, it is not possible to issue a refund. The money is put on hold and will be released to either party once the review has been completed. If you close the case on your end, we will be able to issue the refund.
  

  Business response

  05/16/2024

  After discussing your case with the Billing Manager, we found a way to refund you in full. Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though.

  Customer response

  05/16/2024

  This matter is nearly resolved, however this resolution did not come as a result of any efforts the business made to make things right.  Contrary to what the business said in their most recent correspondence, at 12:07 AM this morning PayPal closed the case I had opened against TradingView in my favor and forced them to give the money back. The only reason I will have this refund is due to the actions of the 3rd party payment processer.  Throughout this experience, TradingView did little more than make excuses, make false statements about their ability to process refunds, and willfully ignore their customer's requests which were made in accordance with their advertised refund policies to get out of returning money.  Now I am just waiting for Paypal to finish processing the refund. This should have never gone this far.   The business should have processed the request from the beginning rather than fighting me for 5-6 weeks about it.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My prior subscription to TradingView was up for renewal on 4/21/2024. However I had the DO NOT AUTO-RENEW option enabled yet my account was auto renewed anyway. When I noticed this unauthorized charge on my next statement, I immediately the TradingView support center for a refund. Note this is an automated support, so you don't have many options. Their automated support response stated they would either refund me the full $318.11 or offer me a $159.05 discount. I chose the discount, but still have not seen it reflected on my credit card statement. I am asking that TradingView either honor their offer of $159.05 discount or the refund me the entire $318.11 billed. If I don't not get a response within the next few days, I will call my credit card company to dispute the charge.

  Business response

  05/08/2024

  I am sorry you had a bad experience with our service. I see you created a ticket in which you requested a refund, which the agent issued on May 7th. 

  Customer response

  05/08/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There’s been a real scam with this situation because I tried logging in to this website/app with my only email and I’ll include pics too. You will see I created an acct but there’s no way for me to restore a purchase I never paid for or even attempted with no trial cuz it didn’t exist and there were no transactions in either my gpay wallet or Apple Pay just to show you !!! It was all a fraudulent scam that someone had gotten my payment info right after I made a third party vendor buy thru an unverified seller on eBay for a firestick I purchased right before that I’ll include that screenshot in the uploaded photo proofs as well !!! The proof is in the pics !!!

  Business response

  03/23/2024

  I am sorry you had a bad experience with our service. 

  If you did not make any purchase, but you were charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  

  To get further help from our side, including a full refund, we suggest you fill out our payment search form (link redacted).
  

  It has mandatory fields that are required, please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form and help you get a refund.

• Initial Complaint

  03/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a package with Trading View. I immediately turned off the auto-renew feature after my purchase in their web site. I used the service for less than a month and realized I needed to upgrade to a more expensive package to get more alerts. Trading View did not take additional money from me when I upgraded. They used what I paid previously to upgrade me and decreased the length of my time for my membership. In the process, they turned on the auto-renew feature without informing me in any way, ignoring the fact that I had turned out of in the past. Several months later I was unexpectedly auto-renewed for approximately $599. I was unable to reach them to straighten things out. I contested it and appealed it with my Bank of America credit card. They denied my dispute twice. I think I have been 100% cheated here. I realized after upgrading and using the service a bit longer that it was of no use to me. I was waiting for it to expire and was not using it. Trading View claims I was using it. I was using free features in the software. There were alerts that were active in the software that were paid features, but I was not using them and I was waiting for this paid feature to expire, not auto-renew. Honestly, this an outrage!

  Business response

  03/12/2024

  I am sorry to hear you had a bad experience with our service.

  We checked your account; the charge happened on 2023-08-21. You (or your bank) filed a chargeback case with our payment processor, which we won on its merit. The case was closed by the payment processor in our favor. 

  Rather than attempting to make a chargeback, it is preferred that you create a timely ticket with our Support team, requesting a refund.

  As the charge happened more than 6 months ago, it is no longer possible to make a refund. This is a restriction by our payment processor.

  Customer response

  03/12/2024

  I had issues using your software.  I contacted technical support 4 times and received one response that did not answer my question or solve my problem.  I assumed contacting any other department would provide the same terrible service. You will 10000000% refund my money or suffer great consequences that you can't even imagine, you thieves.

  Business response

  03/14/2024

  We can only reiterate what we explained. You opened a chargeback case, which our payment processor PayPal, after careful consideration, closed in our favor. As we write this, the charge happened almost 7 months ago. Due to restrictions by PayPal, it is simply not possible to refund a charge that happened > 6 months ago.

  Customer response

  03/14/2024

  I turned of the autorenewal feature.  Your own application shows that I turned it off.  I was, however, charged anyway.  Do you understand the injustice in this?  I truly do not care what Paypal decided.  Their decisions was wrong.  I have been wronged.  I do not accept your response.  I will sue you above your insurance policy.  I will fly to Ohio and you will be very displeased to meet me in person.  You better figure out a way to fix this nonsense and fast.  I will not accept being cheated by you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩