ComplaintsforNorthern Window & Door Inc.
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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new from home from a builder approximately 2 years ago. We have had some window issues where the seal was broken. The company came out in the fall of 2022 to assess. During that visit they acknowledge the windows needed replaced. Several months later we received the new windows. Northern stated that the windows were too high and they couldn’t handle the project. Remember they are the ones who did the initial install. They gave us another contractor to assess. The company came out and said they could do the job. Excited to hear that we said ok. A few days later we get an invoice for $3500 to install seven small windows. I called Northern window company and at first did not receive calls back. Finally Ashley from Northern sent me an email saying the windows were under warranty but the labor was not. Never once did they tell us that labor wasn’t included. What I believe happened is they didn’t want to mess with the install because of the height, so they sent it to another contractor. That contractor gave us a bill. At this point I want my defective windows installed and replaced as promised.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.