ComplaintsforWestfield Insurance Company

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filing this complaint as I got hit on my rear right passenger side on June 5th, 2024. At the time of the accident, the other driver was admitting guilt, and was reported in the police report narrative that he rear-ended me. This driver has changed his story completely and told his claim adjuster that I caused the accident and that he was not at fault. After weeks of contacting this person's insurance company and trying to reach the claim adjuster, she spoke with me briefly on July 16th for ~15 minutes and then determined the next day July 17th that her client was not liable, mind you this is 40 days after the accident. I contacted the adjuster today to see if she even reviewed the police report and considered it, she said yes but that the police report narratives can be lies so she has to agree with her client. I was told that this is a “he said she said” matter even though there is a police report and that there's not enough proof to say her client is liable. She even brought up that the client's "father" witnessed the accident and took a recorded statement from him. Then proceeded to tell me how that couldn't be used in the claim due to their relationship but the statement was given. There were no witnesses reported the owner/father showed up after his driver hit my car and asked what happened and stayed until the police report was filed and not once said he witnessed anything to the police. My claim adjuster at Progressive said that this case was closed once the police report supported what I reported happened to me and for this insurance to disregard what the police report said, because police "can lie" is negligence and that anyone can win a claim with such notions. I don't believe this claim was assessed fairly at all. And now I gotta seek legal counsel to file a lawsuit. If you want auto insurance that doesn't care about what happened, just tell them whatever story they'll believe it and deny liability because the police and the third party are lying.

  Business response

  07/31/2024

  Westfield Superior has taken the opportunity to fully review this matter. The information provided by the insured regarding the accident is consistent with the damage to each vehicle. Given the location of the damage, it is Westfield's position that the police report incorrectly determined that the accident was a rear end collision. Westfield Superior will maintain our liability determination, until or unless new information is provided for our review. 

  Customer response

  08/03/2024

   I am rejecting this response because:
  
  Basically saying the police report is false. Because your drivers lying. 

• Initial Complaint

  07/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Westfield's Auto-Payment system is bad. The system kept declining my routine payment. I tried on multiple attempts to fix it. This final time they cancelled my insurance without notification that the payment did not go through. The minute I learned this, I made the correct payment, but they are not reinstating me. I have gone 10 days with uninsured home and cars. It is clear I was trying to pay my bill. They see that this happened regularly. They could have emailed me sytating that the payment did not go through. They could have contacted me to help resolve the Auto-Pay issue. Instaed they just cancelled me. This is the fault of their web-site and Auto-Pay. Not my fault. They need to reinstate me from June 20-July 2 so I do not have a coverage gap. And admit it was their web-sites/auto pay that caused the problem.

  Business response

  07/16/2024

  Thank you for the opportunity to respond to this complaint.  Regarding insured’s home and auto package policy, cancellation for nonpayment went into effect on June 20th, 2024.
  
  Insured was set up on recurring payments through their credit card on a quarterly pay plan with a due date of the 18th.  A recurring payment schedule was mailed to insured October 29th, 2023. The first quarterly installment for $2,176.50 was debited on November 18th, 2023, but was declined.  A notification email was sent to the insured at @att.net on November 18th, 2023, at 10:15AM to advise payment had been declined. Insured made a replacement payment for November by credit card on December 4th, 2023, at 1:33PM.
  
  This email @att.net has been on file since February 3rd, 2020, and where payment notifications would be sent to the insured, referencing confirmation numbers whether it be confirmation of payments being received or when payments have been declined.
  
  Westfield scheduled insured’s second quarterly installment for $1,523.50 to debit on February 18th, 2024. This payment was also declined.  We sent an email notification to customers email @att.net at 10:24AM. A direct notice of cancellation was mailed to insured on March 5th, 2024, for non-payment. A $30 late fee was assessed.  Cancellation date effective on March 21st, 2024, if replacement payment was not received. Westfield received payment on March 11th, 2024, for $1,523.50 and cancellation was rescinded. Insured made payment for $30 late fee on April 9th, 2024. 
  
  A payment was scheduled to debit for insured’s third quarterly installment on May 18th, 2024, for $1,882.50. This payment was declined, and an email was sent to customer to @att.net at 10:27AM on May 18th, 2024.  A direct notice of cancellation was mailed to customer on June 4th, 2024, advising if replacement payment was not received by June 20th, 2024, policy would cancel for nonpayment. A $30 late fee was assessed. Westfield received replacement payment from insured on June 23rd, 2024, for $1,882.50. Due to this payment not being received by cancel effective date of June 20th, 2024, policy remains cancelled.  

  A refund was processed back to insured’s credit card on July 2nd, 2024, at 1:03PM for overpayment of $1,222.50.  As from last payment received on June 23rd, 2024, for $1,882.50, Westfield only needed $660.00 to pay towards earned premium for providing coverage to customer up to cancel effective date of June 20th, 2024.  

  Customer response

  07/16/2024

   I am rejecting this response because:

  Westfield is still not taking responsibilty for their complicated Auto Pay feature. I need them to 

  1.  Accept that I was trying to make payments in good faith

  2.  Accept that I was having recurring problems with Auto-pay

  3.  Accept that the site's Auto-Pay is difficult to use

  4.  Realize that they had an incorrect email address as every email would have bounced back.  I did not know they were still using it. My account at @att.net has not existed for at least 4 years.  I failed to receive every email that they sent.

  5.  Instead of cancelling me, why could they not reach out to help me?  It was clear that I was confused.  In my business as a doctor, when we have billing issues, we help the patient figure it out.  We do not just cancel them.

   

  
  

  Customer response

  07/17/2024

  Can Westfield at least admit that they have had an incorrect email for 5 years.  And that there is no way to change it on their website.

  Business response

  07/19/2024

  Please accept this as Westfield's response to the complaint filed by ****** ****** on July 1st, 2024, and received by Westfield on July 2nd, 2024. 
  
  Thank you for the opportunity to respond to this complaint.  Regarding insured’s home and auto package policy, *** *******, cancellation for nonpayment went into effect on June 20th, 2024.
  
  The insured was set up recurring quarterly payments through a credit card for his policy, *** *******. Payments were debited on the 18th of every quarter. Insured registered online February 3rd, 2020, for a Westfield customer portal to have access to his billing information. The email he registered with this policy, *** ******* was with the att.net address. Westfield did not receive a phone call by the insured nor his agent asking us to update this information. The most recent communication made by insured to Westfield was on July 1st, 2024, by email, requesting his policy to be reinstated and questioning why his recurring credit card payments were being declined.  We referred insured to speak with his agent at ******* Insurance Group to discuss his coverage options due to policy being cancelled effective June 20th, 2024.  Westfield mailed a direct notice of cancellation to insured on June 4th, 2024, advising if payment due for $1906.50 was not received by June 20th, 2024, policy would cancel for nonpayment. Prior to July 1st, 2024, before insured contacted us, Insured’s agent from ******* Insurance contacted Westfield by phone on June 28th, 2024, questioning why policy cancelled and we explained due to insured making payment late. Westfield received credit card payment made by insured online for $1882.50 on June 23rd, 2024. Due to payment being received after cancellation effective date Westfield Underwriting declined to reinstate policy.
  
  Westfield received phone call from agent on June 28th, 2024, and did not make mention of insured needing to update his email to where his payment notifications were being sent to. Agent only confirming if policy could be reinstated and referred agent to speak with their Underwriter for approval. Agent called Westfield again on July 2nd, 2024, asking what contact number insured would call with billing questions, and we provided our contact number.  Westfield did not receive a phone call from the insured and only received an email after his policy had already cancelled effective June 20th, 2024, asking us to refund his over payment back to his credit card for $1222.50, which was processed July 2nd, 2024, at 1:03PM. All documents of transactions sent with Westfield’s first response. 

  Insured has repeatedly emailed Westfield this week fourteen times after responses have already been sent with detailed billing history providing dates and times, screenshots of insureds billing transactions.  He has been advised by the Better Business Bureau to direct any further questions to them. Westfield has continuously advised insured that his policy, *** ******* remains cancelled for nonpayment and will need to discuss coverage options with his agent, at ******* Insurance Group. 

  Customer response

  07/24/2024

   I am rejecting this response because:
  Westfield refuses to actually answer my questions.  They give vague information which is nonresponsive.  They are apparently terrified of taking some responsibility, which is unfair to me.
  I think they know that the response I have received are not real answers to my questions.  I do not dispute the details or the timeline.
  
  I already have secured insurance.
  I simply want Westfield to take some responsibility in what happened.  Maybe this will even help them improve your customer experience.
  
  Can I PLEASE get real answers to these questions and I will leave you alone.
  
  1.  Can you agree that you were sending email to a defunct email for 4 years?
  2.  Can you agree that it is clear that I was having problems with the Auto-Pay?
  3.  Can you agree that your website is confusing and difficult to use especially with multiple accounts?
  4.  Is there any evidence that I was not making a good faith effort to pay these bills?  Is there evidence that I tried to change the email and credit card for all accounts and that I was having difficulty doing that on the website.
  5.  Do you agree that maybe a better customer service action would have been to help me instead of cancelling me?  Do you agree that if someone had helped me fix the email address and credit card that this would probably not have happened?

  6.  Can you admit that at least in someway, the Westfield website and failure to get accurate information from me, was at least a little bit Westfields responsibility/
  
  That is all I want.  I do not think I am asking for anything too difficult. 
  I hope you are able to give me real answers this time.
  Thanks again
  

  
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An insurance claim was filed for our home flooding from a natural weather disaster. company sent out inspector and he mad a full report. ever since the report the agent involved with the company has no updated me about the claim and refused to reply to any of my emails and phone calls. the company was also requested to have a supervisor contact me regarding this issue and they still have not what so ever.

  Business response

  06/25/2024

  The consumer’s claim has had an ongoing damages investigation.  Westfield has recently reached out to the consumer to discuss their claim further.  
  

  Customer response

  06/25/2024

   I am rejecting this response because:

  The company only contacted me AFTER the BBB complaint, and was very argumentative and rude & unprfessional during the call.
  
  

  
  

• Initial Complaint

  06/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  BBB,Throughout the years, my premiums with this company have continued to skyrocket, and I have called and received the runaround with just about every individual Ive spoken with in this company. I have called to address the rise in my premiums. Its out of this world. I have been penalized for using my insurance plan, and much of all the incurred accidents have not been my fault, but my plan continues to rise. I am completely baffled and alarmed by these incidents with this company. I have been with them for years and have not been treated fairly by its representatives and adjusters. I was told my rate would not go up as a result of my accidents (which I was not at fault); however, they continue to climb. My rates increased due to using the towing coverage, and they count that against me as a claim. Unbeknownst to me, my rates would go up utilizing this coverage. Our rates has grown to a level to which we cannot afford. I feel this company targets us for its unconventional practices and penalizing practices of raising our rates for accidents in which we have not been at fault. We have police reports to support these notions. I want to speak with someone in corporate who will handle our concerns and address the criminal insurance rates they have chosen to hit us with, and its completely astronomical. I am so disgruntled, and this company hurts me. Longevity does not get you the treatment you deserve for being a longtime customer. I am shocked they have the nerves to treat us the way they do, and I will be attempting to reach out to all of the corporate members to resolve all of this in the interim. Again, I need someone to call us back. I need to speak with someone regarding this foolishness, and I need someone to treat me with respect. I am so over the scam of insurance. The tediousness has to stop. Sincerely, Disgruntled Customer

  Business response

  06/06/2024

  attached  is the reply letter to this complaint. thank you *********************;

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I requested that Westfield cancel my auto and rental insurance as of Feb. 3, 2024 at which time my premium was due. Since then, I have received another billing. Subsequently I was informed that my policy could not be cancelled until I signed a form and submitted a copy of my new Insurance Company Policy. I did sign the form. I strongly object that Westfield is insisting that I submit a copy of my current insurance as a requirement for them to cancel my insurance with them. This is my private business that I do not wish to provide to them. The response I got to this is that they will close my policy with them on the basis of nonpayment. This is punitive and likely to affect my credit status and credit score. I turn to BBB for help in resolving this matter.

  Business response

  05/09/2024

  Thank you for the opportunity to respond to this complaint.  I have reached out to our Personal Lines team, and they have advised me that the appropriate documentation was received to process the cancellation of the policy back to the date originally requested, and the team is in the process of completing that.  They will be canceling the policy effective February 3, 2024, with the reason of "Insured's request." Once this is completed, I will email the insured a copy of the final cancellation.

  Customer response

  05/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I and ****** *** own a 2019 ****** Dutch Star Class A motorhome insured by Westfield Insurance. In August 2023, the windshield cracked and needed to be replaced. We wanted an OEM windshield replaced by the manufacturer, ****** ***********. **** offers a bonus if you also go through Custom Glass Solutions. I called Westfield, who goes through ******** and everything was good with them. On 9/2/23, I received an estimate from ****** to replace the windshield in the amount of $5,505.36 (Exhibit 1). This was sent to ****** ***** ********* on 9/27/23 along with photos of the damage. The windshield was replaced on 11/15/23 to our satisfaction and I signed off on the final bill of $5,297.05 (Exhibit 2). Custom Glass Solutions paid ****** with a credit card in the amount of $5,297.05 (Exhibit 3). ****** was satisfied with the payment and there were no further charges (see attached). Recently I checked to see what claims were on record. Instead of a $5,297.05 claim, there was a $7,265.35 claim, almost a 40% increase! I then called the Westfield claim adjuster, ***** ********. who continues to assure me there is no problem with how the claim was handled. ***** did send me a somewhat confusing document from ******** dated 11/15/23 to substantiate the $7,265.35 charge (Exhibit 4). Between ****** ***** ********* and ********, the windshield got inflated $1,000 (from $2,869.50 to $3,869.50), labor got inflated $650 (from $1,750 to $2,400) and sales tax of $318.30 was added. This totals $1,968.30 which is the difference between ******’s invoice of $5,297.05 and ********’s bill of $7,265.35. I tried to contact ****** ***** ********* to see if they charged ******** an additional fee, but ***** instructed them not to return any of my calls (Exhibit 5). I understand that a service fee could be charged by either ****** ***** ********* or ******** for handling but $1,968.30 does seem very extravagant, especially when hidden in inflated parts, labor and sales tax.

  Business response

  02/26/2024

  American Select has taken the opportunity to fully review this matter.  American Select contacted the consumer to discuss and explain the invoice in question.  American Select believes the consumer has come to understand the reasoning in the difference and we consider this matter resolved.

  Customer response

  02/27/2024

   I am rejecting this response because:
  
  My claim amount has not been adjusted to the amount charged in the ****** invoice.  It was determined that the insurance carriers vendor, ******** Glass overcharged $1000 on the windshield and $500 on labor.  ******** glass did not supply the windshield nor did they perform any labor on my motor coach.  ******** did not lay eyes on my coach regarding this matter.

  i would like my claim amount adjusted to the ****** invoice.  The insurance carrier can pursue ******** in any manner the wish to recover what they were overcharged

  Business response

  03/07/2024

  When American Select last contacted the consumer we believed there was an understanding.  We apologize for the confusion.  However, American Select feels we have paid what was rightfully owed and that the shop charges were reasonable and customary. 

  Customer response

  03/08/2024

   I am rejecting this response because:
  It was agreed that American Selects vendor, ******** Glass, submitted an invoice that was inflated by approximately $2000 over the ****** invoice and that it was being referred to have the company review.  Had I personally done the same, they would charge me with insurance fraud!

  I want the amount of my claim reduce to the amount I agreed on

  
  

• Initial Complaint

  10/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am in my 70s, my son has my house insured through ********. My daughter didn't know, she signed up with Westfield. I shouldn't be paying for insurance for the same house to 2 different companies. My house been under ******** since 1992 when I got the house. You can check with ********. I just wanted my money back as promised, by check or direct deposit to my bank account. Since Westfield took money out of my bank account every month, they can return it all at once or monthly payment like they took from me. I'm in my 70s, don't treat an elderly person like this please

  Business response

  10/27/2023

  Attached is the BBB Complaint Response from Westfield Insurance. I have also attached the original signed new policy starting on November 4th, 2022, and a copy of the newest signed cancellation to cancel the policy effective July 22nd, 2023. 

  Customer response

  10/28/2023

   I am rejecting this response because:
  
  The first time I called and cancelled and asked for refund, Westfield said I needed to provide paperwork that my house was already insured. Those pictures are proof my house was already insured. I would like my $1,428.21 back please. That is $158.69 a month, times 9 months. Why ask me to provide paperwork to get my refund if after the paperwork is provided, you don't want to return my money? You can either call ******** your self or BBB can.

  Customer response

  10/28/2023

  Please read. According to these emails, l should be getting my refund correct? Sorry I didn't send this with the other email, I am in my 70s. I don't remember where I put everything. Thank you for your time and help with this 

• Initial Complaint

  10/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Claim Aug 7 Claim filed the morning of Aug 8 with Westfield. Mold found Aug 10 and heard from Adjuster. He informed us he would be out Aug 15 Mold mitigation out Aug 16 to start mitigation.    Adjuster out Aug 15 found additional water damage in multiple places.  Verified this was a catastrophic incident and the wind damage to our roof and home were caused by the storm.  Aug 16 mitigation came out to tear out moldy drywall and insulation Aug 17 mitigation informed us they found more mold than anticipated.  Westfield verified that they should continue mitigation work for any mold or water damage.    Mitigation completed Aug 24, drying equipment removed Aug 26 Adjuster estimate received Aug 29 was substantially lower than cost of repairs Informed the only way to expedite our claim and be paid for all the actual damages was to get another estimate. September 2, the 2nd appraiser sent by Westfield scheduled to meet 7AM the morning of Sep 7.  This was two hours before we would be paying out of our pocket to have a new roof installed for the second time in 5 years and a full month after the storm. Roof installation completed Sep 14.  Received a revised estimate Sep 19 Revised estimate once again does not include roof needing to be replaced despite visible water/mold damage in many rooms from leaking roof. Additionally, estimate numbers were so low that they do not cover the cost for materials let alone the cost of installation.    Sep 21 given a new claims adjuster from Westfield who decided to bring in a third-party engineer to review the 1500 photos of the damage. Oct 7 two + weeks of waiting for engineer’s report, claims adjuster ordered a 3rd inspection. Despite massive visible damage that was not here prior to the storm and 1500 pics, Westfield is continuing to act in BAD FAITH and shirk their fiduciary responsibility.  It has been 60+ days since the storm and we still don’t have resolution and agreement from Westfield to cover replacing the roof on our home.

  Business response

  10/09/2023

  America Select has reviewed the consumer’s complaint and acknowledges the scope of repairs remains in dispute at the time of this response. American Select has issued payment for the actual cash value of damage not in dispute. The investigation is ongoing to any additional amounts owed under the policy due to differences in the estimate prepared by American Select and the full roof replacement sought by consumer. As the consumer noted, American Select has engaged an engineer to help resolve the discrepancies between both parties. American Select will continue to work expeditiously to resolve this matter and keep the consumer informed.

  Customer response

  10/10/2023

   I am rejecting this response because:
  First the insurance companies alleged actual cash value which is well below the cost of materials. The contractor estimates are double what is being offered. Also the insurance company is trying to charge massive deprecation rates on items that are not that old or should be depreciated. Regarding the “independent’ engineer, Westfield has hired **** engineering. **** has been sued for forgery, fraud, and bad faith by well over 1,000 homeowners. They also admitted that they work for the insurance company. Nothing about them is independent. Yet another way for Westfield to pretend to do things correctly all the while trying to avoid paying on a claim. After multiple adjusters, the insurance broker and multiple contractors provided Westfield with answers they didn’t like (that we need a new roof), Westfield is now trying yet another route to find a excuse not to pay. It’s simple, we had massive wind and water damage to our home from a major storm in addition to physical damage from the tree that hit the house. The water came in to the home through the wind and tree damaged roofs from the storm. Westfield needs to pay for our home to be repaired to pre storm condition and should be doing so without torturing us especially since we have never filed a homeowners claim before this and have paid every premium on time and in full. To do anything else is BAD FAITH. FULL STOP.
  
  

  Business response

  10/20/2023

  American Select understands the consumer’s frustration with the claim process and payments. American Select will continue to work with him regarding the additional information needed to properly evaluate his claim.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have paid my auto insurance after I this canceled my policy 3 days later and will not reinstate . They did not let me know they were canceling before I gave them my payment so now I am forced to pay double to start her insurance with someone else

  Business response

  09/27/2023

  To whom it may concern
  
  Please accept this as Westfield's response to the complaint filed by *** ****** on 9/19/23 and received by Westfield on 9/20/23.
  
  The complaint *** ****** alleges she paid her auto insurance and the policy cancelled three days later and we will not reinstate. Mrs. ****** states she was not notified that we were canceling her policy before she made the payment.
  
  Westfield appreciates the opportunity to respond to this complaint.
  
  After reviewing this policy, the account has been set up on our Westfield Easy Pay since January 1st, 2023. We sent a schedule of all future payments on February 19, 2023. On March 7th, 2023, per the schedule we attempted to debit a payment for $217.59. On March 10th the payment was returned as non-sufficient funds. An updated schedule was mailed out on July 17, 2023, due to adding a 2013 Chrysler 300 to the policy. A debit was attempted on August 7th, 2023, for $319.38. The payment was returned on August 10th, 2023, due to non-sufficient funds. A direct Notice of Cancellation was issued on August 23, 2023 for non-payment, with a cancellation effective date of September 12th. If the payment of $344.38 was not received by September 12th the policy would be canceled. We received a payment on September 14 for $319.38.
  
  
  Westfield trusts this response satisfies this inquiry. However, please do not hesitate to contact me if additional information can be provided to assist you with the review. I can be reached at **************, extension ******* or by email: *******************************
  
  
  Please reference additional documents attached.
  Sincerely,
  *** ******
  CCC Support Specialists  
  800-***-**** ext *******

   

   

  Customer response

  09/28/2023

   I am rejecting this response because:
  I told my insurance agent that it was clear to take out of account they didn't take it out when they said they would. I also reached out to my agent who informed me that the account was paid and good.  Then I had to pay another 300 to another company to start my new coverage. 
  
  

  Business response

  10/05/2023

  10/5/2023
  
  BBB
  222 West Market Street
  Akron, Oh 44303
  
  RE: Your Reference Number: ********
  Complainant: *** ******
  Insurer / NAIC Number: Westfield Insurance Company **** *****
  
  To whom it may concern
  
  Please accept this as Westfield's response to the complaint filed by *** ****** on 9/29/23 and received by Westfield on 9/29/23.
  
  The complaint *** ****** alleges she told her agency that it was clear to take a payment out of her bank account and we did not. Ms. ****** also says she reached out to her agent and was informed the account was paid and good.  
  
  Westfield appreciates the opportunity to respond to this complaint.
  
      On August 17, 2023, we mailed another schedule informing *** ****** of upcoming payments. We advised Ms. ****** that we would be taking a payment on the due date of September 7, 2023, for $615.33. On August 22, 2023, we sent a direct notice of cancellation stating we needed a payment of $344.38 which was originally due on August 7, 2023, payment needed to be paid by September 12, 2023. On September 7, 2023, we attempted to take a payment of $615.33 from the bank account we have on file, but it was returned as non-sufficient funds.
  
      In review of the notes on this policy, we do not have any record of the insured calling into Westfield Customer Care center directly. On September 14, 2023, an online payment of $319.38 was made. On October 3, 2023, I contacted the agency, they explained Ms. ****** reached on September 14, 2023, asking them to make a payment of $319.38. By the time the payment was made the policy was already canceled. The agent advised *** the policy was canceled. Please reach out to Sturm Insurance agency with any attentional questions at ***-***-****. 
  
  Westfield trusts this response satisfies this inquiry. However, please do not hesitate to contact me if additional information can be provided to assist you with the review. I can be reached at **************, extension ******* or by email: *******************************
  
  
  Please reference additional documents attached with response.
  Sincerely,
  *** ******
  CCC Support Specialists  
  800-***-**** ext *******
  

   

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wind damage to home roof. Roof was damaged on 03/03/23. Westfield sent us a check for partial repair of the roof. We found more damage they didn't include. Our roofer has contacted them with no results. My roofer has papers from the insurance company

  Business response

  09/21/2023

  Westfield has taken the opportunity to fully review this matter.  Westfield has contacted the consumer regarding the reported additional damages their roofer indicated he found.  Westfield phoned the roofer on 9/18/23 and requested documentation to support the additional damages being claimed.  Westfield will review the information and decide if there is applicable coverage and if additional payments are to be made.  Once the additional information is received Westfield will review and promptly contact the consumer with our position.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩