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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Jan. 5-2021. I received a quote from Scott at the Door Depot. $995.00 plus $300.00 to add windows for replacement of a new garage door. March 11, 2021 The door was installed and I was presented an invoice for $1675.00 (plus tax $125.63). This was without any notice. I called Scott ( company owner) to ask for an explanation as it was 30% higher than the quote given on the base price. I thought I had been a good customer. I have used his company many times in the past at my residence and my place of employment. He asked if a refund would settle our dispute. I offered $100.00 and Scott offered a credit of $150.00. I left messages and I have received nothing.Business response
11/11/2021
All quotes are good for 30 days from date listed on then quote (received). Per the documents provided by the customer, *****, his quote was dated 01/05/2021 and his invoice dated 03/11/2021. As explained to ***** and listed on the final invoice he provided, much of the increase in cost was due to him choosing an upgraded finish/color (oak) of door; which he had not chosen previously when the quote was given. From January 2021 to March 2021, Door Depot received a 38% price increase from our manufacturer due to volatile steel prices in today's current economy. Because ***** had been such a great customer previously, we only increased the price of the door by $100 from his original quote; even though our price of the door went up 38% from the manufacturer.
To resolve this issue, Door Depot will refund ***** the full amount of the invoice.
Customer response
11/12/2021
I accept the business's response to resolve this complaint. The Door Depot has made good on the complaint I filed. They have went above and beyond my expectations. The Door Depot has served us well and I will continue to highly recommend them to any of my clients.
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.