ComplaintsforDyna-Green

• Initial Complaint

  10/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  9/8/21 Dyna green aerated my lawn with a big machine when they weren't supposed to . They hit &damaged my sewer line clean out causing it to break in multiple pieces. Some pieces and mud/dirt went down into the line.also drove their big machine over my new flower beds and ruined my brand new edging. I called the company same day on my recorded phone ****** ******* told me she spoke with owner and told me to get it fixed same day and they will reimburse me once they get the bill.I told ****** it would be roughly around $300. she told me over the phone and a text message it was Ok and get it fixed. I stoped in next day to drop off the bill,****** ******* told me thank you and that they would send out a check within a week. I get a call couple days later from someone named ****. he said the ******** ******** ********** isn't a real company and they aren't paying, I tried giving him the owners number snd their website and he said he doesn't care asked to speak with owner and he refused.

  

  Business response

  10/11/2021

  To whom it may concern,

  This is responding to ** ******* complaint.  There are many aspects that are not accurate to this complaint.  Including the fact that this was filed after check#15206 was sent and presumably received by the complainant.

  We have been servicing said property since spring of 2020.  Owner also has been a customer to a company we purchased a couple years ago.  In both instances full services could not be provided due to financial difficulties and properties being placed on Credit Hold.  In 2020, a bill was run up and when we sent statement he responded on 10/13/20 claiming that we didnt do every treatment billed.  Even though we knew that was not accurate, we credited one treatment in good faith with the agreement that the bill would be resolved.  That past due amount was finally paid 6/1/21.  He then called on 6/24/21 saying that he shouldn't have to pay for first 2 treatments performed this year since he doesn't see a difference in lawn.  After a couple phone conversations and rescheduled appointments, ****9production manager) met with *** ***** on 7/1/21 at 10:55.  At that time we spot treated weeds and discussed disease issues and grass varieties.  **** recommended aerating and overseeding with improved grass varieties for next couple years to help bring up lawn quality.  Mr. didn't want to pay the $175 but asked us to aerate and he would seed himself.  **** discussed with him grass varieties to use and advised of timing.  We usually do our seedings first and then start the aerations but **** agreed at *** *****s request to route in his aeration for early sept so he could get best results.

  On 7/21/21 at 11:52am, not 2 weeks prior as stated in complaint, ****** called to set up scheduled lawn treatment.  *** ***** said to skip next couple lawn treatments because of disease issues he discussed with **** and wanted to wait until seeding was done to resume.  Fertilization was listed as "call to verify" and kept that way because of history of skipping treatments.  Aeration was put through as just a call ahead so he knew when we would be there since he was very anxious for aeration so he could seed.

  We called on Sept 1 and left message regarding doing his aeration the following week and to let us know if there were any issues.  Mr admits receiving that call.  We then showed up and did aeration as claimed on 9/8/21.

   

  **** personally performed aeration and mistakenly hit clean out as claimed.  He was going to get parts and fix next day.  This was about a 1/2 hour job and a $20 fix.  I have a properties company and have had to have my plumber do this repair before (usually $100-150).  

  Mr. called evening this occurred and had the answering service contact us.  He was insistent that repair be made that day.  She said we would fix it but he didn't want kids to put anything down pipe or animals to get in.  No reference to party was ever made.  Even if there was a Thursday party we would've had fixed in morning.  When Mr. couldn't wait, ****** did tell him to get bill for pipe repair and forward to us.  No prices or companies were ever mentioned.

  Shayna gave me the bill after he brought it in.  Not only was the repair not up to our quality (we would've used matching color materials instead of replacing white with green) but the bill was ridiculously high for the break.  He was also complaining about us aerating edges.  Obviously we have to aerate to edge for results and that will put us over into beds slightly.  As far as paying him to seed,  he was having us aerate so he could seed.

  Also, when looking at bill(attached), it was not on company stationary, company name hand wrote, no sales tax charged, and supposedly service was performed that evening.  All of these were red flags.  I don't mind customer doing work himself and getting reimbursed for this.  However, bill was not reasonable.

  These facts caused me to search company.  As attached you can see that company, at address provided is permanently closed.

  I asked **** to call and ask Mr. for a reasonable or an official bill.  Mr. was agitated and rude.  When he refused, **** made him 2 offers in lieu of a new bill.  Either we would credit aeration and provide a years service @ no charge or credit aeration and give $100.  Mr refused offers and said call company and said he has another phone number.  **** told him we didn't need to call them but they were welcome to call us.

  When Mr. didn't amend bill or communicate further, we mailed check for $100 as stated previously.  A few days after we mailed it, this action was taken.

  We try to be more than fair when we make mistakes and have regularly overcompensated in good faith.  This is one example where a customer is trying to take advantage of a business.  It is our position, that yes, we caused damage but our credit of over $150 is more than fair for the situation esp without a legitimate bill and obvious lack of truths from the homeowner.

   

  Feel free to call to discuss this if needed.  If I am not available, ****** has authorization to also discuss.

   

  Sincerely,

   

  **** *******

  President

  * ***** ************ ****  *** ********** *************

  

  Business response

  11/04/2021

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Dyna-Green has agreed to send the consumer a check for the remainder of the amount of his bill that he has not already received through a check or credit. To date, the consumer has been sent a check for $100 and a credit of $54. He will be sent a check for the remaining $241 that he will receive through the mail in the next few days. 

  Customer response

  11/30/2021

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  The consumer has notified the BBB that he received the refund check. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩