Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

3 S Towing & Recovery has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business Profilefor3 S Towing & Recovery

    Towing Company

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1090 E 305th St, Wickliffe, OH 44092-1519
    BBB File Opened:
    8/6/2015
    Years in Business:
    30
    Business Started:
    10/22/1993
    Business Incorporated:
    10/22/1993
    Type of Entity:
    Corporation

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I'm the owner of A&E Auto Service/Sales, which is a small family-owned car business. We received a letter today, 2/15/23, about a 2010 Pontiac G6 that we sold, that has apparently been wrecked and impounded, and it was being stored by 3S Towing. They have had this car since 1/15/22. That is over a year they had our vehicle without any notification from them. This business didn't notify us within a reasonable amount of time regarding this vehicle. The employee on the phone stated that to get it out, it would be over $6,000. They allowed the storage fees to rack up before informing us 13 months later, in the letter, that we have 10 days to reclaim the vehicle and its contents or we waive our rights to it. So because of their negligence, we either have to pay over $6000 or lose the car, which had an open balance on it already. The employee I spoke to on the phone was extremely rude and told me this siutation is "not his problem" and that the car was already scrapped, which is illegal, as according to the postmark on their letter, we have until 2/20/23 to inform them of our decision. This is absolutely unreasonable and unfair to small businesses like us, and other customers. First, to be treated rudely simply because we are upset about being unfairly treated. This business took away my ability to try and recoup the money I was still owed on the 2010 Pontiac G6 by failing to do a simple task of sending a letter in a timely fashion. Then to find out they supposedly scrapped our vechile illegally, before we gave notice, is another issue. I want some sort of compensation for this vehicle. I have attached a copy of the letter they sent, along with a scan of the envelope to show date of postmark.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TD S

    1 star

    02/22/2024

    Since when does 3S Towing & Recovery in Wickliffe, Ohio run their company so terribly. Met a tow truck driver to pick up our car. He called to let us know he was on the way & was already rude in his demeanor. I thought maybe he was tired. Always listen to your gut. So he pulls in & he never looked under the car, backs up the tow truck & we hear CRUNCH. With this he said it was our fault that he broke pieces off of the bottom of our car. We said are you kidding? Isn't that your job to look to see what you are doing? With that he got irate & said, you know I'll just drop your car right here. We were in shock! NEVER did 3S Towing in Wickliffe, Ohio have such rude people working for them. I said are you kidding, again? You damage our car & get ticked off at us for saying anything about it when you start blaming us, and you were the one that was negligent. I said my husband is recovering from surgery and a heart attack. I called the company right away. Then he decided to tow the car to our house. We said we will follow you, and with that he said very abruptly to us, NO. I WILL FOLLOW YOU. YOU KNOW WHERE WE ARE GOING. I DON'T. Seriously, since when does a town truck driver not have directions. He followed us and swerved back & forth and went 20-25 miles an hour all the way down Route 91. He acted like he was on some heavy drugs. We get to the house & because he was ticked, he said he was going to leave the car at the apron of our driveway. Again, I said my husband is recovering from surgery and a heart attack, why would you ever do that? After he was raising the car up and down about a half a dozen times and as high as he could and begging him to stop because he is ruining our car, and we could hear it crunching and scratching all he could reply was Oh, am I? 5 different times he said it. This was a hate crime. Then he dropped the car at the end of the driveway and went and parked down our street for a while. We are making a police report on him.

    Local BBB

    BBB Serving Greater Cleveland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.