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Find a Location

Cleveland Quail has 1 locations, listed below.

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    Business ProfileforCleveland Quail

    Game Birds

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 526, Willoughby, OH 44096-0526
    BBB File Opened:
    4/10/2019

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased 24 blue scale quail eggs from Cleveland Quail on 4-22-23, having selected these breeder being much closer to Michigan it would have less postal travel and handling thus less chance of bad eggs being he doesn't guarantee anything. He assured me he had great success and hatching rate and ships all over. Well after waiting for eggs to be shipped, I finally get an email and tracking number...a number that showed eggs were shipped from some place in california. I expressed I wasn't happy with this, again he assured me eggs would be fine. So I immediately placed into incubator upon arrival and at 10 days in, I had used my candle light to ck the eggs for fertility and progress. 12 out of 25, being he shipped plus 1, was not fertile. I've had numerous emails with him, at one point he agreed to replace but then demanding I spend my money to ship rotten eggs back. I provided all 12 pics of numbered eggs and pics of same 12 candled eggs showing that wasn't fertile. I want either my eggs replaced or money back. I'm not happy with this cause no where on his website nor on the phone did he ever inform me eggs would be shipped from secondary location. It's misleading especially when your paying more for something that you thought was even closer to you. I'll provide my copy of ordering info and few pics of infertile eggs.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Suzette B

    1 star

    07/27/2023

    I bought from their site, never said they were out of the quail eggs I wanted, paid $51.00 for the eggs. Never got an email confirming my order. 5 days later I finally emailed them, asking when my eggs would be mailed. They informed me they were out of the quail eggs, but still took my money. I asked for money back.. their answer was “yeah”. 4 days later have not returned my money. I emailed them again and never got an email back. Never had a legit company ever do this!!! Take money out of account and not give it back!! Bad business.

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