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ComplaintsforLake County Captains
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
First I would like to say that Kenny **** is a disaster and very unprofessional. He sold me season tickets for $252. When I needed assistance to transferring and exchanging tickets, he refused to answer emails or phone calls. After many failed attempts I asked for a refund. I was told a refund would be issued immediately. That was a few weeks ago and the refund never took place. I have emails from Kenny **** stating that the refund would have been issued to me 2 weeks ago. That never happened as he did not tell me the truth. I need the better Business bureau to assist in getting my $252 refund that I was promised. Also it should be noted that he called a phone number that was not mine and tried to discuss the account with a perfect stranger. I have documentation to support all of my claims. It is sad because I like attending the baseball games. Too bad some companies have employees that give them a bad reputation.Business response
04/17/2023
A refund was submitted on 4/10/2023. A paper check was mailed to the complaint's address on file and should have been received. Complainant has been advised.Customer response
04/25/2023
They issued me a refund check. Case resolved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.