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ComplaintsforKFC
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Complaint Details
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Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered online using the KFC app on 3-5-2022 for pickup at the Willowick location. When I arrived I was told my order was picked up by someone else who had my same name. Which was clearly a lie since if that were true they'd have another order under the same name. When I requested a refund I was told that since I ordered online it would need to be done on the app. The app offers no customer support or ways to contact anyone to request a refund. I have reached out online and have been ignored. My order total was 31.19. Order number *******. KFC store number 29050
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.