We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Wilmington Carpets, Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWilmington Carpets, Inc

            Floor Coverings

            Contact Information

            7589 W State Route 73

            Wilmington, OH 45177-1497

            Visit Website
            Email this Business
            (937) 383-1077

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Wilmington Carpets, Inc in Wilmington, OH offers floor covering sales and installation.

            Business Details

            Location of This Business
            7589 W State Route 73, Wilmington, OH 45177-1497
            Email this Business
            BBB File Opened:
            4/11/1995
            Years in Business:
            32
            Business Started:
            11/1/1991
            Business Incorporated:
            9/30/1992
            Type of Entity:
            Corporation
            Alternate Business Name
            • Discount Carpet Outlet
            Business Management
            • Mr. Charles W Autry, Owner
            • Ms. Barbara Autry, Co-Owner
            Contact Information

            Principal

            • Mr. Charles W Autry, Owner
            • Ms. Barbara Autry, Co-Owner

            Customer Contact

            • Mr. Charles W Autry, Owner
            Additional Contact Information

            Fax Numbers

            • (937) 383-2136
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We hired this company to put in carpet and hardwoods. All the carpet that was installed came up at the seams and perimeter. and the hardwoods squeak and bounce due to them not leveling the floor before installation We asked for our money back due to the carpet issue and the hardwood issues and were told no. The carpet was eventually replaced even though a **** representative was suppose to come investigate. I kept a close eye on installation and checked seams and edges. The person in charge of the installers didn't like how long it was taking and told them to pack up their things and leave if I checked the carpet anymore. The new installation is not done well. It has bubbles and moves when vacuuming. The hardwoods are an absolute nightmare with movement, squeaking and bouncing. The installer has been deployed to our house due to complaints to drill holes in one board and insert screws and glues due to how badly it squeaked. When here he said that all the subfloors should have been replaced with a thicker subfloor and leveling been done but that the company overbooks and basically has them get in and get out quickly. He also said that he would not be able to come over and fix the floor every time it squeaked because it will get worse. There is no way this investment will last more than 5 years and it will take us forever to save up to redo this mess. We are absolutely devastated to have trusted a company to do quality work on a home that we invested in and to completely take advantage of us. All we want is our money back so we can reinvest it back into our house and get the craftsmanship we thought we were paying for and forget this nightmare we've been living with this company.

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Francine C

            05/02/2024

            I had a nightmare of an experience with this place. I picked out 2 rooms of carpet. They came and installed the livingroom carpet which went fine but when it came time for them to install the family room carpet I got the runaround. I was told the inataller would be there between 2-3. Carlos didnt show up until near 4:30 and he had the wrong carpet on truck. Because he didnt speak English well he gestured what I took to mean he was going to get the right carpet which is 10 min from the house and come back. He didnt come back. I tried calling Discount Carpet and got vm. Call never returned so I called next day and was told I had an imaginary conversation with Barbarba saying I would be in today to pick out another carpet. They sold my carpet I paid for to someone else. Barbara is a liar and lousy customer service rep. So I settled on another carpet and was told 270 for install. I said I already paid up front for carpet and install and again Barbara failed to charge or double charged on the carpet. I cancelled the order after she rudely hung up on me when I said that is ridiculous you double sold my carpet forcing me to settle on another and now want to double charge on install. Takes an hour and 270 seriously? These people are scammers. I will never buy from them again. Buyer beware. ******** *******

            Local BBB

            BBB Cincinnati

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.