ComplaintsforShowen Motors
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a **** ***** ***** from this used dealership. Check engine light was on when I purchased it. Brian(the salesman)told me it wasn’t anything major and assured me the vehicle had no major problems. This was less than 45 days ago. The vehicle still has 45 day tags. Three days into driving it issues started. I took the vehicle back to them and was told they weren’t sure of the issue but checked everything over and found after market wires that they removed. A week after the car overheated and I paid to have it towed back to Showen. Again I was told they fixed a number of issues all surrounding air leaks and such. A week ago today as I was driving the vehicle started to have issues. I took it to a shop and was told the transmission needs replaced. I paid Showen $4200 for the car. At this point they’re telling me the “as is sale” means I’m on my own.Business response
04/15/2023
Better Business Bureau Attn: ***** Stanford
1 E. 4th, Suite 600
,
Cincinnati, OH 45202
Dear *****,
In response to your letter dated March 27, 2023 regarding the ***** ****** (ID ********) purchase on February 22, 2023.
We did indeed enter a sale/purchase agreement as stated with *** ******.
The terms of the agreement were for an as-is sale. Please find attached, copies of three documents signed by *** ******, stating those conditions.
No promise or guarantees were given beyond what was in writing.
We entered the contract in good faith and consider the matter closed.
Sincerely
Bradley C. S*****
BCS/jt
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.