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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed my son up for services to be provided by Henley's Driving School. My son already took the class (in Febuary of 2024) and is waiting to do the instructor driving portion I reached out via e-mail on 3/6/2024 and was told his services foe the course would be $375, after I already explained that my son finished the course and needed to complete it by doing the instructor training portion. Mr Henley responded that he would call me the following Monday or Tuesday to schedule the driving portion, and did not follow through. I called that week, left a message and no response. I called a few times after and yet no response. It is not right that a business accepts payment for their services, yet does not follow through.Business response
05/22/2024
[[BBB transcription via phone call]]
The consumer has been contacted and the matter has been resolved. The business stated they received a high volume of calls. They were able to contact the consumer back and they have been scheduled.
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.