ComplaintsforMcClintock Electric, Inc.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1/8. received invoice from McClintock, dated 12/31/23 for $350. They quoted 10-15k for a rewire of almost all the house's lights, which would include breaking through some walls. The reason is they could not find the issue, but might during a rewire (in which case actual cost may be less) Another electric co. came by later. It took him an hour to trace the cord from the electric box to where the splice was exposed on the basement ceiling. The splice was bad, said he could fix it. He replaced the splice with a junction box, charged me $345, and now my lights are working. My experience was frustrating with McClintock. When I scheduled for someone to come out the first time (12/8), he was about 2 hours late. One gentleman came, looked around for a bit, but said he would need second person with him to be in the basement while he was in the attic. Said he would have his manager call to schedule. Scheduled for 5 days later (12/13). This time, it was just one gentleman, a different one, and he showed up 1.5 hours early. He seemed to be unaware that McClintock had been out before, which was frustrating since I already had someone out. He poked around, but said unfortunately he would need a crew to see what was going on. Contacted the manager in frustration and rescheduled. Eventually got a crew out, received a quote of 10-15k. Manager mentioned a service charge payable now or when work is completed. I told him to go ahead and invoice it. I was surprised at the charge for a quote, but knew I wouldn't be able to afford the work and was in shock from the quote I received. I expected a minimal charge, like $50-75 from past experiences with other companies. I was dumbfounded to receive a $350 bill. McClintock is charging me for a job they overquoted me for. They didn't even find the issue, let alone propose a solution. I understand time costs money, but since they couldn't find an issue (simple as it was), I think they should just admit they couldn't and let the charges go

  Business response

  01/18/2024

  January 18, 2024
                  In response to customer’s statement. I would state that, at McClintock Electric, customer service is always the first priority, and we are disappointed to hear that we’ve missed the mark in this circumstance. I agree that our first trip to customer’s house was on Friday December 08, 2023. Unfortunately, we had an emergency call that morning and we were running behind. Thus, arrived to their residence later than scheduled. Upon troubleshooting the issue, we couldn’t locate where they were losing power and felt that a second electrician would be helpful in troubleshooting this problem. We rescheduled it for Wednesday December 12, 2023. We did not have a second electrician available, however, I still opted to send at least one electrician out because I knew that this was a pressing issue. Again, we were not successful in finding the loss of power. At this point in time, I had scheduled an appointment with the customer for us to meet at their residence and discuss potential solutions. On Tuesday December 19, 2023, we met at their residence, and I discussed with my electricians what they have found so far and what our proposed solutions could be. I made the decision that a proposed rewire would be the smartest option, as we discovered that they still had active knob & tube wiring in their residence, which is known to be a potential fire hazard. I did propose this option to them and shared my views on why I believe it’s the best route. Additionally, I did explain that the rough estimate could be less expensive depending on how installing the new wiring goes. The conversation ended with letting the customer know that I was more than available for questions/concerns if they would like to discuss further. I did not receive any further communication from the customer upon leaving their residence that day. In conclusion, we agree with the customer that there should be no charge for these services as we were, unfortunately, unable to locate the problem. We continue to strive to provide excellent service and apologize that we were unable to do that in this situation. 

  Customer response

  01/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩