ComplaintsforChevrolet of Wooster

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  -Bought a 2023 *** **** from Chevrolet of Wooster in Wooster, **** on 6/8/24 -We are the second owner-reviewed the clean carfax. -No reported problems or concerns were communicated by the dealership. -Put a $4,000 downpayment and signed for the car "as is" for $27,500. -The additional $3,500 was for a service contract with AGS company. -Dealership reported car has ****** miles to go under its *** ******* warranty.After driving car home with no problems, the next day the car would not start. Tow truck came and took it to ******************** on 6/10/24 Picked the car up from *** on 6/15/24 who told us they did not see any reason to try to fix it because it started right up for them in the car lot. Stopped for lunch after picking up the car from ********************-car would not start in ******'s parking lot. Waited all evening for a tow truck to come-towed car to *********** 6/15/24. 6/17/24 received a call from *********** who reported they would be unable to fix the car until September. We were asked to call other *** dealerships for an appointment. Called all local ***s who are all booked for three months, and because I am not the original owner, they cannot do anything about it. Went to *** ******* 6/17/24 who once again reported they are so backed up with broken cars that the special techs who are trained to diagnose hybrid vehicles are months behind. Car did not start as we were leaving. Manager, *************************, agreed it would be unsafe to drive it home. It remains parked at ***********, **. Dealership made aware of the problem since day one via phone calls and emails. Neither the dealership or *** are willing to help. Have not driven the car a single day since purchasing it. Spoke with dealership, *******************, who reported there is nothing they can do because we bought the car "as is". **** is allegedly asking someone on his end if there is anything they can do to help us but we have not heard back. There is an arbitration agreement in our contract with dealership.

  Customer response

  06/21/2024

  It is unreasonable to believe that the dealership was unaware of the cars problems. They misrepresented its value and I have suffered a loss. An as is sale does not sure exempt dealerships from consumer protection laws. 

  

  Business response

  07/18/2024

        We were notified that **************** has traded the ******** to another dealership. 

  Customer response

  07/19/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has been resolved without the involvement of said business and their response is irrelevant and inappropriate to the complaint. 

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the dealership on Saturday 1/6/2024 after good feedback from friends who have done business here. I drove up to talk with them and get a value for my trade in, and let them know what I was looking for. I was made a written offer for my vehicle that day and accepted and handed them my title. They made me copies of the POA I signed for dealer title assignment, and the written offer for my vehicle, and they said the check would be ready on Monday. I made arrangements for a driver to follow me up to drop off my vehicle on Monday, to be told the check would be ready the next day. The same story the next day. Then on Wednesday was told it would be ready Friday. I show up again on Friday to pick up the check for them to say they don't want to do the deal anymore and handed back my title. After a week of poor communication and wasted time and fuel, just to be told that they do not want to honor the agreement, has been a very displeasing business interaction.

  

  Business response

  01/22/2024

  In regard to the purchase of a truck from *** ********. I have attached a market value report on trucks like his. The manager he was speaking with had no authority to purchase vehicles for the dealership. We are not interested in purchasing his truck at $22000. I am sorry that my manager led him to believe we would purchase his truck.

  Customer response

  01/23/2024

   I fully understand what the market value is for my vehicle with no options included. However both of that sales managers were involved in this and the one I was dealing with did in fact purchase vehicles on behalf of the dealership, because I know of the others currently on the lot. In addition to the disregard for the written agreement, the lack of communication wasted my time and money for a week, without an explanation or even a negotiation that could have resolved the situation the first day. 
  

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  just now NEW Worst place to get new or used truck or car from anyone at this dealership **** the finance manager tried every way to get this approved I thank him for that but He lied as it was never went thro to the end 4 weeks later after my other truck payment came out on top of my big a** deposit I put down on this used f350 truck now as I took the truck back he told me to for get about the deposit since he put new breaks in rotors on truck as it sits still with the same breaks in rotors on as I traded truck in they never paid truck off also charged 1900 dollars for tires that I never ordered for this dodge that cost 875 dollars places is a joke if you need a good dealer shop around before you go here

  

  Business response

  01/29/2024

  [BBB transcription via phone call]

   

  Business stated they are resolving the matter directly with the consumer. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a new 2024 Chevy HD from them in November. I have in writing (text msg) from the sales team that they would mail me a check for 800.00 to cover the cost of running boards so I could purchase them myself because I did not want to drive back 2 hours round trip to have them install them. I have left messages with the GM, finance manager, and sales manager over the last 3-4 weeks and none of them have returned my calls. The sales person that sold me my truck claims that finance mailed it but would mail out another but I have checked the mail daily and yet no check.

  

  Business response

  12/16/2023

  We mailed a second check out on 12/14/2023

  Customer response

  12/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  the Check has been received and deposited into my account.

  This could have been resolved if the business would have made an effort to communicate with me . No call was returned to keep me informed . 

  thank you for your assistance in this matter.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2015 Chevy traverse on Sept 5 2023. I was under the assumption that the title was clean due to paperwork. When I received the title it was salvage. I contacted the dealership to inform them that my bank told me they needed to trade it or refund me. I have been trying to reach out for months now and have not gotten a resolution. I'm told I need to wait for the bank to contact them back but they haven't reached out to the bank. I'm being ignored and taken advantage of and need this resolved immediately.

  Customer response

  11/29/2023

  My finance company informed me to let Chevrolet of Wooster know that they said I needed to have a trade in or get a refund for my money including my original trade in value and they have ignored every single request that I have made. They responded back to one email and still told me the same thing so I think this is what is necessary.

  Customer response

  12/18/2023

  I have been reaching out for 3 months now and getting ignored. No returned calls. I have been calling and email to get my car serviced due the fact I was told my front tires are going to fall off do to bad control arms. They will not respond to me to even have it looked at. I understand it was bought as is but it was also bought as a regular title and they sold me a salvage rebuilt. I can't get insurance put on or even get it traded because the price is too high. My finance company said two months ago that they needed to trade it in or refund me and I haven't heard a word except for they're waiting for the bank to call back. I've been in contact with my bank for 3 months now since purchase and Chevrolet of Wooster has yet to even call them to unbind. Therefore I can't send it back because they had me wait all this time. My car is NOT safe to drive especially with my children and they refuse to contact me back or even answer the phone!!

  

  Business response

  12/19/2023

  The Traverse we sold to her as seen in the Carfax provided had a minor accident. The airbags did not deploy which tells you it wasn't a major accident. The vehicle is in excellent condition inside and out and is mechanically sound. We have no idea why the insurance company decided to total it. It was the only vehicle we could get her in at her budget,

  Customer response

  12/19/2023

   I am rejecting this response because: I was denied the Carfax when asked in person and through text message. My finance company said it's an illegal contract due to them not disclosing to me that my title was salvage. Bill of sale says regular but title says rebuilt. Beings the fact I can not get full coverage like required or anything else for that matter they have told me that I need to have Chevrolet of Wooster trade it or refund me but they refuse to call my finance company. My tires are ready to come off due to very bad control arms and they won't answer my calls. I have attached prove of the regular/rebuilt title. Once I took all of my paper work into Chads office he stated he apologized and was angry that they even bought the car to sale and reassured me multiple times that he would unbind my contract.
  
  
  

  Customer response

  12/19/2023

  I have attached a picture of the vehicle prior to it being fixed. This might explain why the insurance company deemed it a total loss

  Customer response

  12/19/2023

  I had to pay for my own vin report. And he just lied saying it was in a minor accident. I have attached the front page of my vin report.

  Customer response

  12/19/2023

  Photos of the damage.

  Customer response

  12/19/2023

  Photos of the damage.

  Customer response

  12/23/2023

  The consumer informed BBB that the business is helping her.

• Initial Complaint

  11/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2005 Chevy Corvette from Chevy of Wooster on September 6 2023. It had 11,654 miles on it. I paid $38,091 for the car. $3,900 was for an extended warranty and $1,200 was for GAP insurance. Not even a week after having the car I started noticing an oil leak, coolant leak, rear differential leak and squealing belt and pulley. It also slowly started making a loud moaning sound under acceleration. I contacted the service department at Chevy of Wooster and made an appointment for them to look at it. After their inspection they told me the head gasket was bad, oil pan gasket was bad, belt and tensioner was bad and oxygen sensor and camshaft position sensor wires were melted. They also said the rear differential was bad and needed replaced. I was quoted $11,500 for parts and labor. They said the warranty company told them they shouldn’t have offered the warranty for the vehicle because it was modified. When I purchased the warranty the salesman encouraged me to added the modified and supercharger options so I did. The warranty company said they would honor $2,000 towards the rear differential but after that the warranty would go away. $2,000 wasn’t even enough to cover the differential plus labor so I would have been responsible for the rest. I talked with the manager at Chevy of Wooster and he said there was nothing they can do because it was a used car. He said I was responsible for the repairs and to cancel the warranty because they wont cover anything on the vehicle.

  

  Business response

  11/28/2023

  Customer knew they were purchasing the Corvette as is. I have attached the paperwork signed by the customer. The warranty that they purchased was with a outside company. 

  Customer response

  11/28/2023

   I am rejecting this response because:
  The warranty was sold to me by Chevy of Wooster and I was advised by the sales team to buy the extended warranty because it had expensive parts that the warranty would cover if something happened. If the warranty is not valid for this car then I no longer want the car. 
  
  

  Customer response

  11/28/2023

  Here is the warranty that was sold to me. I also attached an email from Chevy of Wooster service manager who looked at the car when i brought it in. I believe these issues were masked or over looked by the dealership before they sold it. 
  the manager Chad Pifer also said to myself and my fiance that one of their service techs is sometimes too thorough and over analyzes things and he may have been the one who diagnosed the issues. He then said right after that that they dont like him to look at cars that are traded in because they know he will be to thorough with and they dont want to put the money into fixing the issues he finds. 

  Customer response

  11/29/2023

  Sorry the format was wrong on the other ones. 

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have filed a complaint previously and this one is also about the same vehicle. We purchased a 2017 Chevy Traverse back at the end of April 2021 from the dealership. Was promised a good running vehicle, but have had many issues since getting it. Also was presented with paperwork including an extended warranty, with no option to not have one and the warranty has yet to cover any of the issues. Issues: Promised good tires: had to replace all 4 tires in January because of unsafe tires and slipping in wet conditions. Promised a towing package: installed, but it shorted out battery. Returned for them to fix it, now have had to replace battery for $250 and car struggles to start even with new battery. Rear lift gate not working as it should, check engine light goes on when I have to accelerate onto highway, StabiliTrak lights illuminating often. Loud noise when driving on highway - possible wheel bearings?. A/C stopped working in October 2021, but I thought it was a fluke and didn't try again until today (03/05/2022) due to weather. Today it is only blowing hot air - was told it is most likely the compressor ($360!). I've never purchased a vehicle so expensive with so many issues! I can't afford to keep bringing it in for service and for people to figure out what is wrong with it now. Driving to the dealership takes me an hour and I have 4 children. I can't afford to not have A/C in my car due to health conditions. I certainly didn't pay over $26K for a car with no A/C and check engine lights all the time.

  

  Business response

  03/29/2022

       We have not seen this vehicle since May of 2021 when we repaired a wire issue and didn't charge the customer. As to the warranty they had purchased it covers the ac compressor. Tires at time of sale were 7/32 tread. Also wheel bearings are covered with warranty purchased.   

  Customer response

  03/30/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have given up trying to work with them. Not only did the vehicle have the issues stated, but it needs a power steering line which is not covered by the warranty and cost over $1k. This should have been checked prior to sale and I have learned my lesson and will not return to them in the future as well as advising others to stay away. 

• Initial Complaint

  10/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sold my 2019 Duramax and it had a warranty and they were suppose get me 3,200 dollars back that was still left . I have sent many many texts about trying to Find out what’s going on. Been told wait longer , also was told it was in the mail two Weeks ago . I have all texts from sales men proving I have been giving the run around . Pictures are included from the salesman **** at the dealership

  

  Business response

  11/11/2021

  Customer has received his check a week ago.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩