ComplaintsforTRICH Services, LLC

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Multiple similar complaints about TRich business previously existed. I unfortunately did not check this site before starting agreement with Tim. He took the money, never showed up for the work. We also had multiple subcontractors calling us threating liens because they weren't paid by Tim. In reading the responses to the other complaints, I can tell it is Tim. We heard the exact same types of things from him when asking about the work to be completed or the money. He is a scammer, he has clearly done this multiple times before.

  Business response

  10/13/2023

  Im very disappointed in this complaint because of the history i have with this customer-  I first connected with them in July 2022,  I have contracted multiple jobs with them since that time.  I have worked on their old personal home , their rental property and also this new home.   !st job was gutters & spouts on entire home , then we did a full roof replacement , full gutters, new facia and facia wrapping on a new property.  We then installed 700' of new wood fencing at that same home which is the job in dispute here.   We then did another full roof replacement on their personal home through an insurance claim.  I have always done a impeccable job for them while always completing ALL jobs fast and complete with stellar reviews and compliments from them every time.   I have contracted and done 7 separate jobs for them on 3 different locations with no issues ever.  

   

  When things got messy and became a problem is when they sold their home on ******* Dr.  -  They purchased the home on ******** originally to flip and remodel to re sell,.. i was told.  over time things changed for them and they decided to not sell the house on ******* and wait. I was then contacted by them one night in the winter of 2023 (Feb/March) to see if i could help them with an addition they were putting on the ******** house    i met them and talked about what they were doing.  They decided they were going to put the ******* house back on he market to sell and then move into the ******** house after they totally gut it and renovate it competently.  They wanted me to help them with the small bed room addition.  I said yes i can do this and would submit a bid for it all.  I gave them a estimate a few weeks later of $30,000 and was told it was to high and they would just have to do it themselves.  I then a week later asked them what they could do and handle themselves And they told me the basic framing and flooring.  they need help with the dig & foundation, roof, and major stuff with this addition.   I then offerd and asked if they could handle the job for $22,000 if they did the basic framing items ( walls and floor ) 17'x11' and i would do the rest.  They agreed to this and we signed a contract on that.  This was March 15th 2023 ,  this addition is outside and is all weather permitting.  we had to wait on getting prints and the formal stuff inline plus the permits etc.  this was all provided by them.   Once we had all the current prints , permits, job scope set and ready we were able to begin.   In April we begun- weather was crazy all March and April as well as May  rain and more rain often.  April 3rd we began with digging the foundation and footer - April 4th this was inspected and approved. April 29th we started the block & foundation and completed this on April 30 and May 1st -  

   

  in this same time a second payment was due and paid for $11,000 ,  this check bounced,  i was given a second check for $11,000 and this check also bounced  each of these were on hold for 7-10 days then cleared or not cleared which both times they bounced.  My account was frozen and would not allow any deposits from them or other checks with out a 10 day hold.  We eventually got this worked out and resolved but it took a few weeks. this is now into May 2023 on the 23rd when we were ready to now move into framing after all work was signed off and approved  

  We started framing on June 19th 2023 -   we had the framing complete with the full sub floor , exterior walls , and bracing completed on June 25Th/26Th-  shortly right after this is when all things blew up and started !  later i found out it was because they had sold their ******* house and had to be out so this now caused them to become homeless.  As a result they started to do the entire job backwards and out of building sequence.  They gutted the entire insdie of the home , including totally new mechaicals, ceilings , windows, walls, as they gutted this house wall to wall and floor to ceiling.  They had the HVAC guy fully install the HVAC system and the AC working before any electrical, plumbing, or framing was done or inspected and signed off. the only inspections that were done & approved were my 2 addition inspections for footer, foundation block.  I then found out they were moving in this house as it sat , in the middle of construction , they were moving personal items and furniture into the basement for storage while also using pods on the property.  Right at this time is when things became ugly and they started balming me for all things wrong also saying i was holding up the house and work overall.  I have tons of pics, texts, all timed stamped that prove the condition of the house at the time, the status of the project with the inspection card, while also showing the slanderous , name defaming, disrespectful rude and unprofessional constant communication i was receiving by text daily as well as on the job site when all their.  This all started around July3rd over the holiday.  From that point on it was nothing but rude slanderous text daily non stop until they asked me to stop working on their property and don send my crews back.  This was from July 5th - July end on month.  At this time i had provided them labor and materials for full excavation, footer, block walls, sub floor framing, floor framing, exterior walls/framing, bracing, roof rafter lumber and misc framing materials including dumpster service. we worked weekdays and weekends up this point.    this contract was for $22,000 and that did not include any changes or extras as well didnt include a set time line for completion based on weather or issues along the way.   At this time all they kept saying was i holding up the work and job,   the entire house was gutted and nothing started or done at that time, let alone had any inspections signed off other then my addition inspections.  I called the building dept to notify them i was no longer the GC on the job doing the addition and also where the progress was at that time.  I took pics from that day to document that both inside and outside.   I did not hear from them for a couple weeks after that time,  i then got an email from Alex aka Jon, saying he felt a refund of over $10,000 was what they were seeking.  He also then found out what it actually costs since he had a quote from a new contractor to come in a finish the addition.  I was "fired" by them for no reason or cause.  I was happy to finish my contract and the work which we were 3 days from that at that time.  I had my roof crew lined up and ready to go once the framer was done and had inspection passed, this was all 4-6 days of work and ready to go on my end.  

  I received a text also then from Alex aka Jon, that was meant for Tessa his partner that said " i left you off those messages on purpose, no way hes going to talk now" " just send it to nick"

  i called him out on this and all he said was "loose this number"

  At this point & time im not at all open to any type of refund for anything on this contract / job.  There is no way will agree to an amount if there even is one.  To many factors including right to profit as a company, overhead, materials, labor, changes, admin time etc.  I also was given any type of legal written document for termination along with reasons.  Also never was given a deadline / timeline for completion by the customer.  i had given them an estimated start time / timeline which was all weather permitted & schedule permitted, (this was accepted also)    After 1.5yrs of working with them and 7 different projects this was a shock and surprise sadly.  I also feel very strongly i nor my company did anything wrong or caused any issues with a schedule in anyway.  I can and will share any pics / screen shots needed if that ends up being required.  

   

  respectfully 

  Tim R******** *****            

   

   

   

   

• Initial Complaint

  02/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  8/18/21: Signed contract with TRICH Services. Once contract was signed, communication from TRICH abruptly stopped. 8/18–10/19: Contacted Tim five times asking when the project would start and was given multiple excuses. 10/20/21: Project started with less than 24 hours of notice. Tim objected to me holding a retainer fee at final payment and threatened to charge me for work that was never done and for errors in the original estimate. 12/30/21: Last time I heard from Tim, telling me he’d have a firm plan to finish sent to me by 12/31 or 1/1. 2/7/22: I have still not received schedule to finish the outstanding items. Each item was addressed with Tim multiple times during construction, yet incorrect or incomplete work was covered up or left undone. Based on the lack of response, it is apparent that Tim has no intentions of completing this work despite being paid in full. Outstanding items: - Replace wood under front door with composite board: Agreed to during the estimating phase. Tim covered the wood with sheet metal that is already coming unadhered. - Downspout adapters: During construction, several downspout adapters were destroyed. One damaged adapter was left in place. Tim assured me they’d be replaced when the new downspouts were installed. - Fall anchor cap: The only photos Tim provides as proof that this was missing are after the original roof had been removed. There was no reason why this cap would have been missing as it can’t just blow away. I purchased a new cap, and Tim said he would install it. After many excuses over the course of several weeks, he then told me when writing the final payment that it would be an additional charge for him to install it. - Flashing at porch side wall: When the flashing was installed, I pointed out that it was on the inside of the sheathing instead of the outside. This was not fixed and was covered over. I do not intend Tim to rectify these items: screen door, scratched glass, curved porch ceiling, and warped fascia wrap.

  Business response

  02/24/2022

  I’m very surprised and a bit taken back with this as ****** * we I had some serious health issue with covid related blood clots and kidney infection and ended up in the hospital. Also this was all during weather delays as well the winter came.  Our last concern hon I told her I would be taking care of these warranty items fully and she had nothing to worry about. That has not changed and I am still going to take of these items once weather permits ( snow, cold , rain , ice ) permits. The items to repair or adjust have no effect on anything with her new roof or gutters and the new porch.  These items will taken care by TRICH and I will update the customer with a time line in the coming weeks as wether starts to warm and dry out. 
  

  Regards 

  Tim 

  Customer response

  03/02/2022

  The original complaint should come as no surprise as each outstanding item was brought to Tim’s attention multiple times throughout construction (10/20/2021-12/9/2021), leaving sufficient time for the work to be corrected prior to project completion, before winter arrived, and after Tim’s November hospitalization.  Throughout this winter, there have been plenty of good weather days as evidenced by three other houses in my neighborhood receiving new roofs during January and February.

  On 12/10/2021, Tim thanked me for the final payment and told me that the outstanding items would be completed in 7-10 business days.  It has now been just under 3 months.  I have received many excuses and no firm timeline.

  I would like a refund of $1,000.
  
  Regards,
  
  ****** ********

  Business response

  03/21/2022

  As always we are sorry for any miscommunications or mis interpretation on a time line with repairs of warranty items -  Our position on this matter is simple as we see it. We are fully willing and will make all warranty repairs to the items that were contracted in writing and signed agreement.  The items that were installed fully and completed but have issue with customer or something was missed or forgotten we will take care of under warranty. Warranty items are for 1 full year from day of completion. Anything not in the written contract and agreement to in writing and signed will not be covered under warranty.  All work is and was fully installed and completed , also acknowledged ny the customer at that time and she willing paid the open balance in full even though i suggested she could hold back 10% of the open balance at that time. 
  

  we are planning on coming back to service the warranty items but we need permission to enter the property and be on premise at this time.  I have tried to text and call the customer twice now over the past month and I did not get a reply or response at this time. We will not come back to service any warranty until we have permission. We also will not be refunding any money as items are all covered warranty and the full complete job was competed and fully installed.   At this time we are waiting to hear back from the customer to agree on a time to come and do the warranty service 

   

  thank you 

  Tim R*******

  Customer response

  03/21/2022

  Incomplete work and incorrectly installed work are not warranty items.  It means the project is not complete.  In the commercial construction industry, incorrectly installed work and incomplete work are included on a punchlist, which must be completed PRIOR to final payment, which is typically held in the form of a retainer.  Per my text message to Tim on 12/9/2021, I was going to hold $500 (a mere 2.6% of the total project cost) as a retainer.  After Tim threatened me with additional costs and told me I could hold 10% of the remaining balance including the additional costs ($191.25, which is 0.9% of the total project cost), I paid the remainder of the original contract cost.  This was not a willing payment.  It was a payment to stop the bullying of a contractor.

  On 12/10/2021, Tim told me that all incomplete and incorrect work would be completed in 7-10 business days.  The next time I heard from Tim was on 12/28/2021 in response to my text on 12/27/2021 stating that I’d heard nothing from him since he received his final payment and that he had 24 hours to provide dates and times when he would be at my house to complete the work.  The last communication with Tim prior to filing the BBB complaint was on 12/30/2021.

  As Tim mentioned in his response, he contacted me three times after I filed the BBB complaint.  Please refer to the attached text message extraction record from 12/27/2021 through today (3/21/2022).  In none of the three messages did he provide a schedule for completing the work.  In 2 of the 3 messages, he expressed shock about the BBB complaint.  As seen in the text records, I did not respond as there was no request to schedule a time for his crew to complete the work.  As the customer, I should not have to repeatedly initiate scheduling conversations.

  Due to the lack of response from Tim and incompletion the work in a timely manner without perpetual excuses, I have received estimates and hired another contractor to complete Tim’s work.  The work was completed on Friday (3/18/2022).  I would appreciate a refund from Tim, as mentioned in my previous response, to cover the cost of the incomplete and incorrect work for which I had to pay another contractor to finish (total of $1,000).  Until Tim refunds the money, I will not consider this matter resolved.

  
  Regards,
  
  ****** ********

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ! Tim collected a significant amount of money from me last year to do several jobs. To date he has not completed the work he has been paid for and every time I contact him to ask he has some excuse..,.you are my next job, I hurt my knee, I have covid, I’m on vacation, my guy is MIA..,,and on and on. This has been going on for over a year. During this year he got a lien put against my house because he had a “misunderstanding” about the terms the agreement with the gutter company he hired. He doesn’t actually do any of the work himself —at least in my case and didn’t and apparently his crew is not reliable as he claims they will not show up to finish my job. He got liens against 5 people with this same gutter company that I know of. He kept referring to his attorney who he has now fired. This guy is an absolute NIGHTMARE. He talks a great game when he wants your money and required us to pay up front and now will not finish the job (sofits)

  Business response

  09/27/2021

  I would first like to apologize for the issues we have had with the last portion of this project. I’d remind everyone to remember all this has been work during covid & the pandemic. Everyone knows how difficult it had been to find help / labor let alone quality and reliable installers. As a GC all my work is installed by approved subcontractors. We had issues with our regular installer and we’re forced to search for a new installer which had been challenging.  We contracted with the ****** for a multi phase project. Windows , Gutters , Facia & Soffit , exterior grading and excavation with demo. Everything is 100% complete except for the soffit work ,  which is in the works of being finalized and completed soon. We have found an installer that can do the work and is not backed up for several months like all others we have perused. The ****** financed theory entire project through TRICH Services so there fore the loan was paid and funded in full up front in the original date of contract and loan approval. The ****** knew this all up front and agreed and signed and approved all documents and agreements.  
  

  In regards to the lien filed from the gutter company (sub) it is a bogus lien and filed in correctly as well as fraudulent which the ****** know and have also agreed & acknowledged.  Mr ***** is an attorney himself as been in contact with that companies attorney already himself.  I released my attorney from handling the issue as I am changing directions on overall things and this situation (sub contractor ) will be involved with that so the lien will be removed regardless legally. We just have insight as of yet on the decals of when they will do that. 
  

  Our plan to complete the soffit work is 100% our plan and intention, we have a back agreement with the ****** in the event that doesn’t happen. Again we apologize for the delay with this and only want to honor our agreement with them.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩