Business ProfileforUltimate Home Services, LLC

We purchased new flooring from Lowes and used Ultimate Home Services for the installation. That was the first of many mistakes in this process. Our entryway was not included in the initial measurement for some reason, so we were left with old laminate flooring next to new laminate flooring in completely different patterns. This problem was treated as our mistake, and we were told we'd need a whole new measurement and installation to fix the entryway. Then, after telling us we'd be contacted in approximately two weeks to install transitions, we heard nothing from the company for two months. Once we finally called, they came out and installed a transition in one of our bathrooms that prevented the door from closing. We weren't given any options for how *** might solve this problem, so my wife and I had to rip the transition out ourselves to be able to use our bathroom. They also installed transitions around the entryway, even after I told them that we would have to replace the old flooring there, and there was no need to put down the new transitions. The installers were polite and efficient, and we have no complaints about the quality of their work. However, they spoke almost no English, so any question or concern had to be routed through a phone call to the *** office. That just increased the confusion. There was never much sense that *** wanted us to be satisfied with the renovations to our home. Instead, it felt like everyone involved was just checking their box on form.