ComplaintsforArbor Homes Columbus

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/29/2023 we closed on our home the original close date was October of 2022 by the time we closed there were still some things undone and a list of other issues during our final walk through but we proceeded anyway. I mention that to say we have been very patient, kind and understanding with delays and other issues.But I have reached my limit. At our closing we were told that we would receive grass seed and sod during spring. We waited and watched every new build on our community receive their seed and sod except us and our home was completed way before most of the other homes. A week after we realized that no one was coming back to finish our yard I reached out to the construction manager (who is great btw) we were informed that there was an issue with the purchase order and that accounting was sorting things out. We thought it would be a few days maybe a week but here we are three weeks later with no updates. I reached out to our sales representative at Arbor who had no further information either. We are now heading into the summer without a lawn for our kids or dog not to mention our house warming party guest. This is a disaster and I am so disappointed that arbor homes is not taking more initiative for their customers to come to resolution. I just want a yard please help

  Business response

  05/23/2023

  BBB Dispute Resolution Team,

  I was in receipt of your mail correspondence yesterday and visited the address of this inquiry to verify completion of the yard grading, sod, seed and landscaping. Upon my inspection of the yard I did notice that the work had been completed and followed up this morning with the customer and left a voice message with ******* ********. I will continue to follow up to see if everything is satisfactory with the work, from the customers perspective. 

  We too have been equally frustrated with the length of time it has taken us this year to get caught up on our yards and landscaping from the homes that closed during the winter months. It is always a challenge this time of year to clean up the jobs that closed over the winter and then try to stay ahead of the ones that we are building and closing right now. Like many other builders we are faced with the dilemma of being required to have all the landscaping, sod and seeding completed on spring homes prior to closing. (Any home that closes April and going forward can no longer be escrowed and we must complete those yards in order to get the homes the Certificate of Occupancy and get the new customers in their home.) So, when you couple the backlog with the spring home closing requirement from the municipalities we are in a bit of a predicament. Additionally, we had 2-3 spells of weather where we were ready to go and then it would rain and but a complete stoppage on our outside work. We are truly sorry for the inconvenience this has caused and wish the delays would not have occurred. 

  As mentioned before, i personally drove by the property yesterday and did see that the work was completed, and it appears that our customer has sprinklers set up and is watering the yard. I will continue to reach out to ******** to make sure we connect by phone. 

   

  Thank you,

  Michael M**********

  Customer response

  05/23/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** ********

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